Single contact center
the call is free
paid call
for foreign calls
(free through the internet)
List of online services for citizenry
Family
Services
- Apply for re-issuance of birth certificate
- Apply for re-issuance of divorce certificate
- Apply for re-issuance of marriage certificate
- Apply for the issuance of a certificate of marital legal capacity
- Appointment of one-time payment for adoption of orphans and (or) a child deprived of parental care
- Assignment of allowance to mother or father, adoptive parent, guardian (trustee), taking care of child with a disability
- Attachment to a medical organization providing primary health care
- Cancellation of civil status records
- Changes, additions and corrections entering to the vital record’s acts
- Composite service "Child birth"
- Data update about marriage, birth, divorce, adoption, paternity confirmation, change of full name and death
- Divorce registration, inclusive the changes, additions and corrections entering to the vital records
- Establishment of guardianship or guardianship over an orphan child (s) and a child (s) left without parental care and purpose of payment of benefits to guardians or guardians for the maintenance of an orphan child (s) and a child (s) left without parental care
- Get divorce certificate
- Get marriage certificate
- Issuance of birth certificate
- Issuance of certificates for the disposal of property of minors
- Issuance of certificates on custodianship and guardianship
- Notification on the state registration of death
- Putting children (up to 6 years old) into a waiting list to kindergarten
- Receipt of documents to provide psychological and pedagogical support for children in educational organizations
- Registration of a child's birth
- Registration of death which includes making amendments, addition and corrections in the vital record
- Registration of persons wishing to adopt children
- Reimbursement of costs for home schooling of disabled children
- Social payments provided to care after children under one and a half years
- State registration of divorcement abroad
- State registration of the birth of a child abroad
- State registration of the marriage abroad
- Submission of an application for the issuance of a duplicate death certificate
- Submission of electronic application on marriage registration
- Transfer of the child (children) for upbringing to the foster family and the appointment of payment of cash for their maintenance
- Transfer of the child (children) to foster care and the appointment of payment of money for the maintenance of the child (children) transferred to foster parents
- View number of queue to kindergarden
- Vital records recovery
Payments
- State fee for issuance of certificate of dissolution of marriage
- State fee for issuance of certificate of marriage
- State fee for issuance of iterated certificate of birth
- State fee for issuance of iterated certificate of last name, patronymic and first name change
- State fee for issuance of iterated certificate of marriage
- State fee for issuance of reference of birth
- State fee for issuance of reference of death
- State fee for issuance of reference of dissolution of marriage
- State fee for issuance of reference of marriage
- State fee for the issuance of certificate of last name, middle name and first name change
- State fee for the issuance of last name, patronymic and first name change certificate
Healthcare Service
Services
- Appointment to the doctor
- Calling a doctor
- Correction of vaccination information
- Issuance of a conclusion on the need for sanatorium and resort treatment
- Issuance of a list on temporary work incapacity
- Issuance of certificate from medical organization providing first medical aid
- Issuance of medical card of inpatient
- Issuance of temporary disability reference
- Issuing referral letter to patients for hospitalization in the hospital
- Obtaining of conclusion on safety, quality and efficacy of medicines and medical devices
- Providing information from the Center of Phthisiopulmonology "Phthisiology"
- Providing information from the Mental Health Center "Narcology"
- Providing information from the Mental Health Center "Psychiatry"
- Providing of information on participation as a consumer of medical services and on the amounts of deductions and (or) contributions listed in the system of mandatory social health insurance
- Provision of medicines, specialized medical products, medical devices to certain categories of citizens
- Registration for vaccination
- Registration of lifetime refusal or consent to posthumous donation of organs (parts of organs) and (or) tissues (tissue parts) for transplant purposes
- Undergoing of preliminary compulsory medical examination
Education
Services
- Acceptance of documents and enrollment in educational organizations (primary, basic secondary, general secondary, special)
- Acceptance of documents and enrollment in organizations of higher and (or) postgraduate education for training in educational programs of postgraduate education
- Acceptance of documents for participation in competition for studying abroad within the international agreements in the sphere of education
- Acceptance of documents for participation in competition to study abroad within the academic mobility
- Acceptance of documents for participation in the competition for the appointment of the first heads of state educational organizations
- Acceptance of documents for participation in the competition for the award of the international scholarship "Bolashak"
- Acceptance of documents for the certification of teachers
- Acceptance of documents for the competition on placement of the state educational order for training of personnel with technical, professional and post-secondary education
- Acceptance of documents in the organization of technical and vocational, post-secondary education
- Apostille of official documents issued by educational organizations
- Award of educational GRANTS and provision of social support to the students in higher education institutions
- "Bolashak" international scholarship fellow status information provision
- Documents acceptance and enrollment to the higher educational institutions on educational programs of higher professional education
- Documents submission and enrollment to the pre-school educational institutions
- Issuance a permit for external studies education at the organizations of basic secondary, general secondary education
- Issuance of a license to engage in educational activities in the field of higher and postgraduate education
- Issuance of a license to engage in educational activities in the field of primary, basic secondary, general secondary, technical and professional, post-secondary education, religious education
- Issuance of a pledge agreement for immovable property provided as security for the Bolashak international scholarship holders and notification of its termination
- Issue of duplicate educational documents
- Money advance to the international scholarship "Bolashak" fellows
- Provision of guarantee letter for those who going to study as an international scholarship "Bolashak" fellow
- Recognition of educational documents
- Registration of the students studying abroad
- Transfer and restoration of students by type of educational organization
- Updating (correction) of information about education documents
Job placement and employment
Services
- Assignment of social payments for social risk cases: loss of earning capacity
- Assistance to job seekers and the unemployed
- Certificate of no criminal record
- Information of social deductions made for mandatory social insurance
- Issuance of a duplicate certificate on completion of testing
- Issuance of certificate of registration as unemployed
- Issuance of information about the commission of a corruption crime by a person
- Issuance of referrals for participation in active employment promotion measures
- Registration of job seekers
- Registration to a personal qualities assessment test
- Request for a personal file
- Searching the vacations and submiting the applications of taking part in the competetion
- Testing of public servants, applicants for vacant administrative public positions and citizens entering the law-enforcement service
Social security provision
Services
- Assignment of benefits to the caregiver
- Assignment of large family allowance
- Assignment of one-time payment for burial
- Assignment of social assistance to certain categories of citizens in need based on decisions made by local representative bodies
- Assignment of social benefits in cases of loss of income due to pregnancy and childbirth, adoption of a newborn child (children)
- Assignment of social payment in case of loss of the breadwinner
- Assignment of state social disability allowance
- Assignment of state targeted social support
- Assignment of the state basic pension payment
- Assignment of the state social benefit in case of loss of breadwinner
- Disability confirmation
- Granting the social benefit for the loss of capacity for work
- Information on pension accruals to the Unified Pension Savings Fund
- Information on the status of targeted social assistance recipient
- Issuance certificates to the persons having benefits (participants of Great Patriotic War, combat operations on the territory of other states and participants in the liquidation of the consequences of the Chernobyl nuclear power plant disaster)
- Issuance of a certificate on pension contributions
- Obtaining a certificate on disability confirmation
- Payment of pensions out of pension savings formed due to mandatory pension contributions, mandatory occupational pension contributions in the Unified Pension Savings Fund
- Preparation of documents for the provision of social services under homecare conditions
- Preparation of documents for the provision of special social services in medical and social institutions (organizations)
- Provision of social support measures to specialists in the field of health, education, social security, culture, sports and agro-industrial complex, civil servants of the offices of akims of villages, settlements, rural districts, who arrived to work and live in rural settlements
- Registration of citizens affected by nuclear tests at the Semipalatinsk nuclear test site, payment of one-time state monetary compensation, issuance of certificates
- Registration of documents for providing persons with disabilities with prosthetic and orthopedic assistance
- Registration of documents for providing persons with disabilities with technical prosthetic and orthopedic assistance
- Registration of documents for providing the disabled with specialized movement aids
- Release of documents for providing the disabled and children with disabilities with health resort treatment
- Release of documents for providing the hearing-impaired persons with the services of a sign language specialist
- Release of documents for providing the services of an individual assistant to persons with disabilities of the first group who have difficulty in movement
- Service for obtaining information about the assighment of benefits and pension payments
Citizenship, migration and immigration
Services
- Acceptance of passports, ID cards
- Assignment/extension of kandas status
- Execution of documents for departure for permanent residence outside the Republic of Kazakhstan
- IIN generation for foreigners and stateless individuals temporary staying in RK
- Inclusion in the regional quota of admission of displaced persons
- Inclusion in the regional quota of admission of ethnic Kazakh (kandas)
- Issuance, extension and revocation of a permit to a labour immigrant
- Issuance, extension of entry and transit visas through the Republic of Kazakhstan territory
- Issuance of a certificate to a foreigner or stateless person on the qualification for self-employment
- Issuance, restoration or extension in the territory of the Republic of Kazakhstan to foreigners and stateless persons of visas for the right to leave the Republic of Kazakhstan and to enter the Republic of Kazakhstan
- Issuance to foreigners and stateless persons of a temporary residence permit in the Republic of Kazakhstan
- Obtainment of registrar's certificates
- Providing information confirming the registration of permanent residence in the locality of the border territory
- Registration at the place of residence
- Registration of children from 14 to 16 years of age at the place of residence
- Registration of citizens of the Republic of Kazakhstan permanently and temporarily residing outside the Republic of Kazakhstan
- Removal from the register of citizens of the Republic of Kazakhstan permanently and temporarily residing outside the Republic of Kazakhstan
- State registration of death abroad
- Temporary registration of population of the Republic of Kazakhstan at place of residence
- Verification on availability of prohibition for going abroad by debtors’ registry, who are restricted to go abroad and by debtors’ registry on enforcement proceedings
- Withdrawal of residence permit
Real estate
Services
- Acceptance of the applications and documents from the citizen of the I and III categories on the housing obtainment in the ranges of the Development program up to 2020.
- Acquisition the rights on the land parcels that are seat in state property and not require to implement an auctions (tenders, public sales)
- Assignment of housing aid
- Conclusion of contracts for the provision of utilities when the owner of the property changes
- Coordination of the projected land plot with the graphic data of the automated information system of the state land cadastre
- Correction of erroneous information about real estate objects in the information system «State database» real estate Register»
- Correction of land cadastre information
- Data on registered titles (encumbrances) to real property for individuals (Form 2)
- Determinination of cadastral (estimated) value of land plot
- Electronic application for issuance of technical passport for real estate objects
- Issuance of copies of registration file documents, certified by the registering authority, including plan of (scheme) real estate objects
- Issuance of duplicate of reals estate objects technical passport
- Issuance of duplicate of the title document for real estate
- Land plot provision for a facility construction within the boundaries of the settlement
- Obtainment of state act for land
- Privatization of housing from the State Housing Fund
- Providing information about quality of the land plot
- Providing information from the state land cadastre
- Provision of data on absence (availability) of real property to individuals
- Registration of titles (encumbrances) to real estate
- Statement on change of address for real estate
- State registration of the condominium object
- Viewing or queuing for a land plot for individual housing construction (10 acres)
- Waiting list for housing
Payments
- Payment for communication services provided by Kazakhtelekom JSC
- Payment for registration of rights to immovable property and encumbrances of rights to real estate
- Replenishment of deposit/credit account in "Otbasy Bank" JSC
- State tax for issuance of duplicate title document for real estate
- State tax for registration of an ownership right, economic operation, operational management, trust management, mortgage, rent, use (except servitudes) - on property complexes of non-residential purposes (buildings, structures, constructions), including - from two to five separate objects
- State tax for registration of an ownership right, economic operation, operational management, trust management, mortgage, rent, use (except servitudes) - on property complexes of non-residential purposes (buildings, structures, constructions), including - one object
- State tax for registration of an ownership right, trust management, mortgage, rent, use (except servitudes) - on apartment building (with economic constructions and other similar objects), non-residential premises in residential building, nonresidential construction
- State tax for registration of concession of requirement right under the contract of bank borrowing, obligation on which provided by mortgage
- State tax for registration of condominium object
- State tax for registration of data changes of the legal owner, identification characteristic of object of real estate
- State tax for registration of issuance of mortgage certificates and its subsequent transfer to other owners
- State tax for registration of legal claims
- State tax for registration of ownership right, economic operation, operational management, trust management, mortgage, rent, use (except servitudes) – on apartment, individual apartment house (with economic constructions and other similar objects), economic constructions
- State tax for registration of ownership right, economic operation, operational management, trust management, mortgage, rent, use (except servitudes) – on garages
- State tax for registration of ownership right, economic operation, operational management, trust management, mortgage, rent, use (except servitudes) - on property complexes of non-residential purposes (buildings, structures, constructions), including – more than ten separate objects
- State tax for registration of ownership right, land use and other rights (encumbrances rights) to land area
- State tax for registration of ownership right, trust management, mortgage, rent, use (except servitudes) - on property complexes of non-residential purposes (buildings, structures, constructions), including - from six to ten separate buildings
- State tax for registration of right change or encumbrance of right as a result of changes in terms of the contract, which are the basis of right origin (right encumbrance) or other legal facts
- State tax for registration of termination of right to real estate in connection with destruction (damage) of real estate or refusal of rights to it and in other cases which have been not connected with transition of right
- State tax for registration of termination of the encumbrance which have not been connected with transition of right to the third party, including for registration of termination of mortgage of real estate
- State tax for servitude registration (irrespective of objects)
- State tax for subjects of small business - for registration of ownership right, trust management, mortgage, rent, use (except servitudes) on apartment building (with economic constructions and other similar objects), non-residential premises in residential building, nonresidential construction, property complexes of non-residential purposes (buildings, structures, constructions)
Customs and taxes
Services
- Acceptance of asset and income declaration of an individual (form 270.00)
- Acceptance of passenger customs declaration
- Acceptance of tax reports (250.00 form)
- Acceptance of transit declaration
- Application of out-of-court bankruptcy procedure
- Confirmation of residency in the Republic of Kazakhstan
- Credit History Monitoring
- Customs clearance of goods
- Disputing Credit History Information
- Inclusion in the register of owners of temporary storage
- Inclusion of authorized economic operators into the register
- Inclusion of copyright and related rights objects, trademarks, service marks and names of goods origin places into the customs register of intellectual property objects
- Inclusion of custom representatives into a register
- Inclusion of customs carriers into a register
- Inclusion of duty free shops into the register of owners
- Inclusion of storage warehouse of own goodes into the register of owners
- Issuance of a certificate on the sum of earned revenue from the sources and withholding (paid) taxes
- Issuance of extracts from the personal account on the status of settlements with the budget, as well as on social payments
- Making a decision on classification of goods in unassembled or disassembled state, including incomplete or unfinished state, which is expected to import with various product parties within a certain period of time
- Making preliminary decisions on goods classification
- Obtainment of personal credit report
- Preliminary decision on definition of the origin of goods
- Provision an information on availability (absence) of debt accounting of which is made by state income bodies
- Refund of value added tax from the budget
- Registration of taxpayers
- Registration of the obligation to pay customs duties, taxes, special, anti-dumping, countervailing duties, as well as ensuring the performance of the duties of a legal entity operating in the field of customs, and (or) an authorized economic operator
- Revocation of tax reporting
- Submission of information from the State Property Register (list of state-controlled joint-stock companies and limited liability partnerships, as well as state legal entities; information and materials on state property included in the Schedule for tendering of state property)
- Suspension (extension, renewal) of tax return provision
- Tax debt view and payment
- Viewing individuals’ taxes payments to be made and paying them
Legal assistance
Services
- Acceptance of archive inquiries and/or copies of archival documents within the compass of the special state archive of the Informational analytical center of the Ministry of internal affairs of the Republic of Kazakhstan
- Acceptance of documents for training at the Academy of Justice under the Supreme Court of the Republic of Kazakhstan
- Apostilization of official documents outgoing from the justice authorities
- Apostil of archive inquiries and/or copies of archival documents issued by the Special state archive of the Informational analytical center of the Ministry of internal affairs of the Republic of Kazakhstan and its territorial subdivisions
- Apostil of the archival references, copies of archival documents or archive extracts originating from the state archives of the Republic of Kazakhstan and sent abroad
- Apply for issuance of court record in electronic form
- Check an apostille stamp in the electronic register
- File a bill
- Filing of electronic claim on court of record note
- Getting a reference of admission the legal entity as inoperative legal entity or complicity of its parties to the inoperative legal entities
- Information on an administrative offense committed by an individual
- Institution of enforcement proceedings based on enforcement document upon plaintiff application
- Issuance of the archival verification letter and/or copies of archival documents within the frames of the Committe for legal statistics and special registers of the General Procecutor's Office of the Republic of Kazakhstan and it's territorial subdivision
- Providing information of the participation of individual entity in legal entity
- Providing information on a registered legal entity as of a given date
- Registration of a pledge of movable property that is not subject to mandatory state registration
- Аpostil of official documents outgoing from court agencies
Transportation and communication
Services
- Acceptance of a customs declaration for a vehicle
- Appointment to the chief executive officer
- Approval of routes and timetables of regular urban (rural), suburban and intra-district automobile transportation of passengers and baggage
- Checking vehicles for legalization
- Correction of erroneous vehicle information
- Issuance of a driver’s license
- Issuance of a permit for entry (exit) into the territory (from the territory) of a foreign state by carriers of the Republic of Kazakhstan, carrying out regular road transport of passengers and baggage in international traffic
- Issuance of certificate for the right to manage small-size vessel
- Issue of crew member certificate
- Issue of duplicate of the state registration license plate for vehicle
- Issue of the certificate on re-equipment of the vehicle and (or) trailers to it
- Licensing for the right of occupation by activities for the irregular transportation of passengers by buses, minibuses in intertoll interregional, interdistrict (intertoll intraregional) and international messages, and also the regular transportation of passengers by buses, minibuses in the international message
- Official registration of small size vessels and rights for them
- Ordering a VIP number for vehicles (state registration number plate of increased demand)
- Primary registration of vehicles purchased from official dealers in the territory of the Republic of Kazakhstan
- Registration of pledge of movable property
- Registration, record and de-registration of vehicles
- Search for pledge for movable property
- Search of a user in the base of mobile citizens
- Service for issuance of certificates to third parties
- State registration of a pledge (deregistration) of tractors and self-propelled chassis and mechanisms made on their base, trailers for them, including trailers with mounted special equipment, self-propelled, agricultural, land-reclamation and road-building machines and mechanisms, as well as special off-road vehicles
- State registration of mortgage of a vessel, small vessel, vessel under construction
- Subsidizing carrier losses related to passenger carriage by socially significant messages in inter-district (inter-city intra-regional), intra-district, city (rural) and suburban communications
Tourism and Sports
Services
- Acceptance of documents to republican and regional specialized boarding schools-colleges of the Olympic reserve located in the cities of republican significance and the capital and to regional boarding schools for children gifted in sports located in cities of republican significance and the capital
- Accreditation of republic and regional sport federations
- Accreditation of the local sport federations
- Assignment of athletic titles: Athlete of the 2nd category, Athlete of the 3rd category, Athlete of the 1st junior category, Athlete of the 2nd junior category, Athlete of the 3rd junior category and qualification categories
- Assignment of athletic titles: Candidate Master of Sports of the Republic of Kazakhstan, Athlete of the 1st category and qualification categories: Coach of the highest qualification level of the first category, Coach-Instructor of the highest qualification level of the first category, Coach of the average qualification level of the first category, Coach-Instructor of the average qualification level of the first category, Methodologist of the highest qualification level of the first category, Instructor-Athlete of the highest qualification level of the first category, Sports Judge of the first category
- Assignment of the "specialized" status to sports schools and sports school branches
- Assignment of the sporting ranks and categories
- Compensatory payment to members of the national teams of the Republic of Kazakhstan by sport types (national teams by sport types) when they receive sports injuries in international sports competitions
- Issue of the license on tourist operator activity (the tour operator activity)
- Payment of the lifetime monthly financial support for athletes and trainers
- Reception of documents for youth sports schools, sports schools for the disabled
Military registration and security
Services
- Civil training on military technical and other military specialties
- Exemption of citizens from military draft
- Giving a deferment from the draft
- Issuance of certificate of registration
- Issuance of certificates to the Great patriotic war veterans
- Issuance of military registration cards and duplicates (temporary certificates instead of military registration cards) to officers, sergeants, reservists
- Placement and removal of persons liable for military duty and conscription from the military register
- Providing information about the confirmation of military service
- Record registration of people who need the civil housing of military servants of Armed forces of the Republic of Kazakhstan
- Updating (correction) of information about military service
