Single contact center
the call is free
paid call
for foreign calls
(free through the internet)
List of online services for citizenry
Family
Services
- Apply for re-issuance of birth certificate
- Apply for re-issuance of certificate on first name, last name, middle name change
- Apply for re-issuance of divorce certificate
- Apply for re-issuance of marriage certificate
- Appointment of one-time payment for adoption of orphans and (or) a child deprived of parental care
- Assignment of allowance to mother or father, adoptive parent, guardian (trustee), taking care of disabled child.
- Assignment of a social payment in case of loss of income due to the care of a child until he reaches the age of one year
- Attachment to the medical organization providing primary health care
- Birth registration of a child, including the introduction of changes, additions and corrections in the civil registration records
- Cancellation of civil status records
- Composite service "Child birth"
- Electronic application for the divorce registration
- Establishment of guardianship or guardianship over an orphan child (s) and a child (s) left without parental care and purpose of payment of benefits to guardians or guardians for the maintenance of an orphan child (s) and a child (s) left without parental care
- Get divorce certificate
- Get marriage certificate
- Issuance of birth certificate
- Issuance of certificate on first name, last name, patronymic change
- Issuance of certificates for the disposal of property of minors
- Issuance of certificates on custodianship and guardianship
- Notification on the state registration of death
- Obtaining information on the assignment of maternity and childcare benefit up to the age of 1 year
- Placing pre-school children (up to 6 years old) on the waiting list for referral to pre-school organizations
- Receipt of documents to provide psychological and pedagogical support for children in educational organizations
- Registration of death which includes making amendments, addition and corrections in the vital record
- Registration of persons wishing to adopt children
- Reimbursement of expenses for in- home study of disabled children
- State registration of divorcement abroad
- State registration of the birth of a child abroad
- State registration of the marriage abroad
- Submission of electronic application on marriage registration
- Submit electronic application for change of name, middle name and last name change registration
- Transfer of the child (children) for upbringing to the foster family and the appointment of payment of cash for their maintenance
- Transfer of the child (children) to foster care and the appointment of payment of money for the maintenance of the child (children) transferred to foster parents
- View number of queue to kindergarden
- Vital records recovery
Payments
- State fee for issuance of certificate of dissolution of marriage
- State fee for issuance of certificate of marriage
- State fee for issuance of iterated certificate of birth
- State fee for issuance of iterated certificate of last name, patronymic and first name change
- State fee for issuance of iterated certificate of marriage
- State fee for issuance of reference of birth
- State fee for issuance of reference of death
- State fee for issuance of reference of dissolution of marriage
- State fee for issuance of reference of marriage
- State fee for the issuance of certificate of last name, middle name and first name change
- State fee for the issuance of last name, patronymic and first name change certificate
Healthcare Service
Services
- Appointment to the doctor
- Calling a doctor
- Execution of documents for providing the disabled with prosthetic- orthopedic aid
- Execution of documents for providing the services of an individual assistant for the disabeled of 1st group having difficulties in movement
- Issuance of certificate from medical organization providing first medical aid
- Issuance of medical card of inpatient
- Issuance of referral to patients for hospitalization in the hospital within the guaranteed amount of free medical care
- Obtaining of conclusion on safety, quality and efficacy of medicines and medical devices
- Preparation of documents for the provision of special social services in medical and social institutions (organizations)
- Providing information from the Center of Phthisiopulmonology «Phthisiology»
- Providing information from the Mental Health Center «Narcology»
- Providing information from the Mental Health Center «Psychiatry»
- Provision of medicines, specialized medical products, medical devices to certain categories of citizens
- Registration for vaccination
- Registration of lifetime refusal or consent to posthumous donation of organs (parts of organs) and (or) tissues (tissue parts) for transplant purposes
- The issuance of information on participation as a consumer of medical services and on the amounts of deductions and (or) contributions listed in the system of mandatory social health insurance
Education
Services
- Acceptance of documents and enrollment in educational organizations (primary, basic secondary, general secondary, special)
- Acceptance of documents for participation in competition for studying abroad within the international agreements in the sphere of education
- Acceptance of documents for participation in competition to study abroad within the academic mobility
- Acceptance of documents for participation in the competition for the replacement of heads of state secondary education institutions, including those of national importance
- Acceptance of documents for passing the certification for the assignment (confirmation) of qualification categories for teaching staff and persons equivalent to them of educational organizations and republican subordinate organizations of education implementing pre-school education and training, primary, basic secondary, general secondary, technical and vocational, post-secondary education programs
- Acceptance of documents for the competition on placement of the state educational order for training of personnel with technical, professional and post-secondary education
- Acceptance of documents in the organization of technical and vocational, post-secondary education
- Apostille of official documents issued by educational organizations
- Award of educational GRANTS and provision of social support to the students in higher education institutions
- Documents acceptance and enrollment to the higher educational institutions for postgraduates educational programs
- Documents acceptance and enrollment to the higher educational institutions on educational programs of higher professional education
- Documents submission and enrollment to the pre-school educational institutions
- Issuance a permit for external studies education at the organizations of basic secondary, general secondary education
- Issuance of a license for educational activity
- Issuance of a pledge agreement for immovable property provided as security for the Bolashak international scholarship holders and notification of its termination
- Issue of duplicate educational documents
- Money advance to the international scholarship "Bolashak" fellows
- Obtaining a certificate on the status of the international scholarship "Bolashak" fellow
- Provision of guarantee letter for those who going to study as an international scholarship "Bolashak" fellow
- Recognition of educational documents
- Registration of the students studying abroad
- Submission of the documents for the participation in the competition for the “Bolashak” International scholarship of the President of the Republic of Kazakhstan
- Transfer and restoration of students by type of educational organization
Job placement and employment
Services
- Assignment of social payments for social risk cases: loss of earning capacity
- Assistance to job seekers and the unemployed
- Issuance of certificate of registration as unemployed
- Issuance of the duplicate of the certificate of passing the exam
- Issue of certificate on existance or absence of conviction record
- Issue of refernces for participation in active measures to promote employment
- Issue to the participant of system of obligatory social insurance of information on the status and movement of social contributions
- Record on the personal qualities testing
- Registration of persons as unemployed
- Request personal file
- Searching the vacations and submiting the applications of taking part in the competetion
- Testing of civil servants, applicants for a vacant administrative public position and citizens entering the law enforcement service for the first time
Social security provision
Services
- Appointment of state social benefit in case of loss of supporter
- Assignment of allowance to large families
- Assignment of a single allowance for burial
- Assignment of pension payments from SCPP
- Assignment of social assistance to the certain categories of citizens in need by the decision of local executive bodies
- Assignment of special state allowance
- Assignment of state basic pension payment
- Assignment of state social age allowance
- Assignment of state social allowance for disability
- Assignment of state special benefits
- Assignment of state targeted social support
- Assignment of the allowance on care of the disabled person of the first group since the childhood
- Diagnosis of disability and/or degree of work ability loss and/or the identification of necessary measures of social protection
- Execution of documents for providing the disabled and the disabled children with sanatorium and health resort treatment
- Execution of documents for providing the disabled with special movement means
- Execution of documents for providing the disabled with technical (compensatory) aids
- Execution of documents for providing the services of a sign language specialist for the hearing impaired (sixty hours per year)
- Issuance certificates to the persons having benefits (participants of Great Patriotic War, combat operations on the territory of other states and participants in the liquidation of the consequences of the Chernobyl nuclear power plant disaster)
- Issuance of information on the receipt and movement of funds of the depositor of the unified accumulative pension fund
- Making pension payments from pension savings generated from mandatory pension contributions, mandatory professional pension contributions from the Single accumulative pension fund
- Obtaining a certificate on disability confirmation
- Obtaining a certificate on pension contributions
- Obtaining an information on assignment of pension payments from State center for pension payments taking into account a basic pension payment
- Obtaining an information on assignment of special state allowance
- Obtaining an information on the assignment of state social age allowance
- Obtaining an information on the assignment of state social allowance for disability
- Obtaining information on assignment/denial of public basic pension payment
- Obtaining information on assignment of public special welfare benefit
- Obtaining information on assignment of state social allowance for loss of breadwinner
- Preparation of documents for the provision of social services under homecare conditions
- Providing information confirming that an applicant (family) is a recipient of targeted social assistance
- Provision of social support measures to specialists in the field of health, education, social security, culture, sports and agro-industrial complex, civil servants of the offices of akims of villages, settlements, rural districts, who arrived to work and live in rural settlements
Citizenship, migration and immigration
Services
- Acceptance of passports, ID cards
- Execution of documents for departure for permanent residence outside the Republic of Kazakhstan
- Formation of an individual identification number for foreigners temporarily staying in the Republic of Kazakhstan
- Issuance and prolongation of the permissions for the labor immigrants
- Issuance, extension of entry and transit visas through the Republic of Kazakhstan territory
- Issuance of a certificate to a foreigner or stateless person on the qualification for self-employment
- Issuance, restoration or extension in the territory of the Republic of Kazakhstan to foreigners and stateless persons of visas for the right to leave the Republic of Kazakhstan and to enter the Republic of Kazakhstan
- Issue of archival letters of verification from the National Archive of the Republic of Kazakhstan, central state archives
- Obtainment of information of IIN
- Providing information confirming the registration of permanent residence in the locality of the border territory
- Registration of children from 14 to 16 years of age at the place of residence
- Registration of citizens of the Republic of Kazakhstan permanently and temporarily residing outside the Republic of Kazakhstan
- Registration of foreign citizens and stateless persons temporarily staying in the Republic of Kazakhstan
- Registration of population of the Republic of Kazakhstan at the place of residence
- Removal from registration at the place of residence of population of the Republic of Kazakhstan
- Removal from the register of citizens of the Republic of Kazakhstan permanently and temporarily residing outside the Republic of Kazakhstan
- State registration of death abroad
- State registration of full name change abroad
- Temporary registration of population of the Republic of Kazakhstan at place of residence
- Verification on availability of prohibition for going abroad by debtors’ registry, who are restricted to go abroad and by debtors’ registry on enforcement proceedings
Real estate
Services
- Acceptance of the applications and documents from the citizen of the I and III categories on the housing obtainment in the ranges of the Development program up to 2020.
- Acquisition the rights on the land parcels that are seat in state property and not require to implement an auctions (tenders, public sales)
- Assignment of housing aid
- Coordination of the projected land plot with the graphic data of the automated information system of the state land cadastre
- Correction of erroneous information about real estate objects in the information system «State database» real estate Register»
- Determinination of cadastral (estimated) value of land plot
- Electronic application for issuance of technical passport for real estate objects
- Formalization and registration of land parcel on the territory of settlements
- Get certificate on registered rights (encumbrances) for the real estate and it's technical specification
- Issuance of a certificate on determination of the address of real estate objects on the territory of the Republic of Kazakhstan
- Issuance of copies of registration file documents, certified by the registering authority, including plan of (scheme) real estate objects
- Issuance of duplicate of reals estate objects technical passport
- Issuance of duplicate of the title document for real estate
- Issuance of the application to technical data sheet containing data on the owner (proprietor) of real estate
- Issue of extract from the register of pledge of movables registration
- Issue of references on registered and discontinued rights for the real estate
- Obtaining a certificate of absence (presence) of immovable property of an individual
- Preparation and issuance of lands act
- Privatization of housing from the State Housing Fund
- Providing information about quality of the land plot
- Providing information from the state land cadastre
- Providing the land from state ownership by organizing and holding tenders (auctions) for the sale of land plots or the right to lease land plots
- Provision of a land plot from state ownership (when submitting an application by drawing a diagram of the requested land plot)
- Registration, sequence and making decisions by local authorities on housing to those who in need from the state housing stock or housing rented by local authorities in state housing stock
- State registration of rights (encumbrances) for the real estate
- State registration of the condominium object
Payments
- Payment for communication services provided by Kazakhtelekom JSC
- Payment for registration of rights to immovable property and encumbrances of rights to real estate
- Replenishment of deposit/credit account in "Otbasy Bank" JSC
- State tax for issuance of duplicate title document for real estate
- State tax for registration of an ownership right, economic operation, operational management, trust management, mortgage, rent, use (except servitudes) - on property complexes of non-residential purposes (buildings, structures, constructions), including - from two to five separate objects
- State tax for registration of an ownership right, economic operation, operational management, trust management, mortgage, rent, use (except servitudes) - on property complexes of non-residential purposes (buildings, structures, constructions), including - one object
- State tax for registration of an ownership right, trust management, mortgage, rent, use (except servitudes) - on apartment building (with economic constructions and other similar objects), non-residential premises in residential building, nonresidential construction
- State tax for registration of concession of requirement right under the contract of bank borrowing, obligation on which provided by mortgage
- State tax for registration of condominium object
- State tax for registration of data changes of the legal owner, identification characteristic of object of real estate
- State tax for registration of issuance of mortgage certificates and its subsequent transfer to other owners
- State tax for registration of legal claims
- State tax for registration of ownership right, economic operation, operational management, trust management, mortgage, rent, use (except servitudes) – on apartment, individual apartment house (with economic constructions and other similar objects), economic constructions
- State tax for registration of ownership right, economic operation, operational management, trust management, mortgage, rent, use (except servitudes) – on garages
- State tax for registration of ownership right, economic operation, operational management, trust management, mortgage, rent, use (except servitudes) - on property complexes of non-residential purposes (buildings, structures, constructions), including – more than ten separate objects
- State tax for registration of ownership right, land use and other rights (encumbrances rights) to land area
- State tax for registration of ownership right, trust management, mortgage, rent, use (except servitudes) - on property complexes of non-residential purposes (buildings, structures, constructions), including - from six to ten separate buildings
- State tax for registration of right change or encumbrance of right as a result of changes in terms of the contract, which are the basis of right origin (right encumbrance) or other legal facts
- State tax for registration of termination of right to real estate in connection with destruction (damage) of real estate or refusal of rights to it and in other cases which have been not connected with transition of right
- State tax for registration of termination of the encumbrance which have not been connected with transition of right to the third party, including for registration of termination of mortgage of real estate
- State tax for servitude registration (irrespective of objects)
- State tax for subjects of small business - for registration of ownership right, trust management, mortgage, rent, use (except servitudes) on apartment building (with economic constructions and other similar objects), non-residential premises in residential building, nonresidential construction, property complexes of non-residential purposes (buildings, structures, constructions)
- Utility payments
Customs and taxes
Services
- Acceptance of passenger customs declaration
- Acceptance of tax reporting (declaration of assets and liabilities of an individual of the form 250.00)
- Acceptance of transit declaration
- Advanced search of taxpayer
- Confirmation of residence of the Republic of Kazakhstan
- Credit History Monitoring
- Customs clearance of goods
- Disputing Credit History Information
- Inclusion in the register of owners of temporary storage
- Inclusion of authorized economic operators into the register
- Inclusion of copyright and related rights objects, trademarks, service marks and names of goods origin places into the customs register of intellectual property objects
- Inclusion of custom representatives into a register
- Inclusion of customs carriers into a register
- Inclusion of duty free shops into the register of owners
- Inclusion of storage warehouse of own goodes into the register of owners
- Issuance of a certificate on the sum of earned revenue from the sources and withholding (paid) taxes
- Issuance of extracts from the personal account on the status of settlements with the budget, as well as on social payments
- Making a decision on classification of goods in unassembled or disassembled state, including incomplete or unfinished state, which is expected to import with various product parties within a certain period of time
- Making preliminary decisions on goods classification
- Obtainment of personal credit report
- Otaining an extract from the personal account on taxpayer's settlements state with the budget on fulfilment of tax obligations
- Preliminary decision on definition of the origin of goods
- Provision an information on availability (absence) of debt accounting of which is made by state income bodies
- Provision of statistical information not covered for by the timetable for dissemination of official statistical information
- Refund of value added tax from the budget
- Registration of pledge of movable property
- Registration of taxpayers
- Registration of the obligation to pay customs duties, taxes, special, anti-dumping, countervailing duties, as well as ensuring the performance of the duties of a legal entity operating in the field of customs, and (or) an authorized economic operator
- Revocation of tax reporting
- Submission of information from the State Property Register (list of state-controlled joint-stock companies and limited liability partnerships, as well as state legal entities; information and materials on state property included in the Schedule for tendering of state property)
- Suspension (extension, renewal) of tax return provision
- Tax debt view and payment
- Viewing individuals’ taxes payments to be made and paying them
Legal assistance
Services
- Acceptance of archive inquiries and/or copies of archival documents within the compass of the special state archive of the Informational analytical center of the Ministry of internal affairs of the Republic of Kazakhstan
- Acceptance of documents for training at the Academy of Justice under the Supreme Court of the Republic of Kazakhstan
- Apostilization of official documents originating from judical bodies and other state bodies, as well as notaries of the Republic of Kazakhstan
- Apostil of the archival references, copies of archival documents or archive extracts originating from the state archives of the Republic of Kazakhstan and sent abroad
- Apply for issuance of court record in electronic form
- Check an apostille stamp in the electronic register
- File a bill
- Filing of electronic claim on court of record note
- Getting a reference of admission the legal entity as inoperative legal entity or complicity of its parties to the inoperative legal entities
- Institution of enforcement proceedings based on enforcement document upon plaintiff application
- Issuance of archive certificates, copies of archive documents or archive extracts
- Issuance of information on the commission of administrative violation by a person according to Committee on legal statistics and special records of the General prosecutor's Office of the Republic of Kazakhstan
- Issuance of the archival verification letter and/or copies of archival documents within the frames of the Committe for legal statistics and special registers of the General Procecutor's Office of the Republic of Kazakhstan and it's territorial subdivision
- Issuance of the certificate of the participation of individual entity in legal entity
- Obtaining a certificate on a registered legal entity as of a given date
- Аpostil of official documents outgoing from court agencies
Transportation and communication
Services
- Acceptance of a customs declaration for a vehicle
- Appointment to the chief executive officer
- Approval of routes and timetables of regular urban (rural), suburban and intra-district automobile transportation of passengers and baggage
- Home delivery of SRNP and CRV
- Issuance of a driver’s license
- Issuance of a permit for entry (exit) into the territory (from the territory) of a foreign state by carriers of the Republic of Kazakhstan, carrying out regular road transport of passengers and baggage in international traffic
- Issuance of certificate for the right to manage small-size vessel
- Issue of crew member certificate
- Issue of duplicate of the state registration license plate for vehicle
- Issue of the certificate on re-equipment of the vehicle and (or) trailers to it
- Issurance and withdrawal of the registration certificate by NCC of RK
- Licensing for the right of occupation by activities for the irregular transportation of passengers by buses, minibuses in intertoll interregional, interdistrict (intertoll intraregional) and international messages, and also the regular transportation of passengers by buses, minibuses in the international message
- Official registration of small size vessels and rights for them
- Primary registration of vehicles purchased from official dealers in the territory of the Republic of Kazakhstan
- Search of a user in the base of mobile citizens
- State registration of a pledge (deregistration) of tractors and self-propelled chassis and mechanisms made on their base, trailers for them, including trailers with mounted special equipment, self-propelled, agricultural, land-reclamation and road-building machines and mechanisms, as well as special off-road vehicles
- State registration of mortgage of a vessel, small vessel, vessel under construction
- State registration, registration and deregistration of certain types of vehicles by vehicle identification number, as well as issuance of certificates of registration of vehicles and state registration plates
- Subsidizing carrier losses related to passenger carriage by socially significant messages in inter-district (inter-city intra-regional), intra-district, city (rural) and suburban communications
- Third party e-certificates obtainment service
Payments
- Payment for mobile services
- Searching and payment for the administrative forfeits and fines for the road traffic regulations
- State fee for obtaining and exchange of the driving lisence
- State tax for state registration of mortgage of movable property, mortgage on a vessel or vessel under construction
Tourism and Sports
Services
- Accreditation of republic and regional sport federations
- Accreditation of the local sport federations
- Assignment of "specialized" status to sports schools and "specialized"status to branches of sports schools
- Assignment of the sporting ranks and categories
- Assignment of the sports categories: candidate for master of sports of the Republic of Kazakhstan, athlete of the 1st category and qualification categories: top-level qualifications trainer of the first category, top-level qualifications coach-teacher of the first category, the coach of the average level of qualification of the first category, the coach-teacher of the average level of qualification of the first category, higher qualification Methodist first category, Methodist average skill level of the first category, instructor-athlete of high qualification of the first category, sports referee of the first category
- Assignment of the sports categories: the 1st and 3rd category sportsman, 1st, 2nd and 3rd youth category sportsman, and qualification categories
- Compensatory payment to members of the national teams of the Republic of Kazakhstan by sport types (national teams by sport types) when they receive sports injuries in international sports competitions
- Issue of the license on tourist operator activity (the tour operator activity)
- Payment of the lifetime monthly financial support for athletes and trainers
- Reception of documents for republican, regional, cities of republican significance, the capital specialized boarding schools - colleges of the Olympic reserve and regional, cities of republican significance, the capital boarding schools for children gifted in sports
- Reception of documents for youth sports schools, sports schools for the disabled
Military registration and security
Services
- Civil training on military technical and other military specialties
- Exemption of citizens from military draft
- Giving a deferment from the draft
- Issuance of certificates of registration to conscripts to draft office and duplicate certificates
- Issuance of certificates on the attitude of a citizen to military service
- Issuance of certificates to the Great patriotic war participants
- Issuance of military registration cards and duplicates (temporary certificates instead of military registration cards) to officers, sergeants, reservists
- Placement and removal of persons liable for military duty and conscription from the military register
- Providing information about the confirmation of military service
- Record registration of people who need the civil housing of military servants of Armed forces of the Republic of Kazakhstan
