Egov.kz mobile app guidelines for IOS smartphone users Printable version

Last update: 02.06.2020

                                               The eGov Mobile Application of e-Government

The eGov Mobile App is available for download (free-of-charge) in Play Market (the required version of Android is 5.0 or later), AppStore (the required version of iOS is 11.3 or later).
To use the mobile application, an individual should be registered on the e-Government Portal (egov.kz), learn more.
                                                                         

                                                                                   The mobile app homepage

             

The homepage of the app provides brief instructions for users on how to work with the app. The instructions are designed as stories.

In the upper right corner, there is a QR code scanner that allows you to access digital documents of third parties or log in to the e-Government Portal (egov.kz), if there is digital signature available in the eGov mobile app.

In the "Popular services" section, the most popular abstracts are displayed, while the complete list of services can be found by the link "All services" or in the "Catalogue" section.

The app store is also located on the homepage:

  • Digital documents is a service for storing personal electronic documents in the eGov Mobile app. The service also provides a capability for a citizen to grant third parties access to documents upon their consent.
  • "Electronic labor exchange" is a single digital platform for employment that enables searching for work. Using this service, you can:

- create a resume to receive invitations to job interviews from employers, to apply for a job or to decline an invitation;

- create a subscription for vacancies based on the specified parameters and receive e-mail notifications;

- pass a career guidance test, getting the result to determine the professions that appeal to you.

  • “Health passport” enables getting a clinical document that stores structured information about a patient's health status, as well as data on registration at a medical organization, dispensary registration, laboratory examinations results and so on with capability of downloading a document to “Health” program for iOS.

In the «Notifications» section, you can view all notifications about changes to the status of services.

The «Profile» displays personal information from various government databases as well as app settings.
                                                                                                     Authorization
          

You can log in to the app using a digital signature file or one-time password (user should be registered in MCD)

                            1. How to upload an existing digital signature​

If you have an Android phone, you can upload digital signature to your cell phone as a file using USB cable. Connect your smartphone via USB cable to your computer, go to "My computer", where removable media will be displayed, then copy digital signature (files with AUTH, RSA-.....p12) to a smartphone's memory card.

If you have an iOS phone, follow these steps to upload a certificate:

1. Install iTunes on your computer.

2. Connect your smartphone to computer using USB cable

2. Go to iTunes, click the device button, then click "Shared files".

3. In the list on the left, select the eGov mobile app.

4. Click "Add", select digital signature  files that you want to transfer, then click "Add".


1. Authorization using one-time password (Entry via SMS)
                              Enter your IIN and phone number registered in the mobile citizens database (MCD), an SMS with a code will be sent to the number. You need to enter it to log in to the mobile app.
                                                                                                   Registration in the Mobile Citizens Database
                  

If your number is not registered in the Mobile Citizens Database (hereinafter: MCD), you can register online in the eGov mobile app.

To register in the Mobile Citizens Database (MCD), go to the authorization page and click "Register in the Mobile Citizens Database" button.

In the page that opens, click "Virtual assistant" in the lower right corner, then click the camera icon for a video call to the operator.

Registration is carried out via video call to CSC operator and it is required for a citizen to have a national ID available.  After successful registration, log in to the app using a one-time password.
                                                                                                            
                                                                                                                    Request for digital signature obtainment

  If user does not have digital signature, he/she can submit a request for issuance of digital signature directly from the eGov Mobile app.

Important! User should be registered in MCD.

Step 1. On the authorization page, click “Request for Digital Signature Obtainment” button

Step 2. Enter IIN and phone number registered in MCD

Step 3. Enter verification code

Step 4. If e-mail is not specified, fill in the field, and enter password for digital signature. Click «Submit request" button

Step 5. The Digital ID page will open, where you need to enter your phone number, verification code from SMS and undergo registration in Digital ID.

Step 6. Enter your phone number, then enter verification code.

Step 7. Go through video identification, take a photo of the front and back of an identity document.

Step 8. After successfully confirming your identity, set the pin code for your account in Digital ID

Step 9. Add your national ID

Step 10. Install digital signature in the app.

After installing the certificates, you can log in to the app via digital signature and use the eGov Mobile App capabilities.

Note: Digital signature certificates issued via the eGov Mobile App can only be used in the eGov Mobile App. The confirmed digital signature keys are stored in the container storage of the eGov Mobile App and cannot be exported to other programs, and will be deleted when the eGov Mobile App is deleted.

Digital signature obtained via remote identification is not subject to re-issuance.

                                                             1.Service catalogue 

            

The service catalogue presents services divided by categories.

When ordering a service, a user can see its name, cost, and delivery term and after signing a request, status page opens where in order to update a status you need to click on the button in the upper-right corner and then you can view service delivery result.

Notifications
In “Notifications” section you can view all the notifications related to status updates on services.
                                                                                                    Profile

In the mobile personal profile, user can view the following sections:

• My digital signature

• Addresses

• Family

• Personal documents

• Health

• Social status

• Business

• Vehicle

• Real estate and property

Users can also access a number of settings for the app itself.
                                                                                            App store
             

The app store is located on the homepage:

• “Digital documents” is a service for storing personal electronic documents in the eGov Mobile app. The service also provides a capability for a citizen to grant third parties access to documents upon their consent.

You can view documents, but there is no download option, but it is possible to share a document.

                  

How it works?

An individual needs to log in to eGov Mobile using digital signature or one-time password and select the required document in "Digital documents" section. The eGov Mobile uploads the document by appealing to government agencies of the Republic of Kazakhstan responsible for information. On the document viewing screen, when you click "Open access" button, a one-time QR code is generated that provides access to view the document within 5 minutes. A third person who logs in to eGov Mobile using digital signature or one-time password reads the QR code through the eGov Mobile scanner (the access code encrypted in the QR code is valid for 5 minutes with the option to extend it up to 30 minutes). The eGov Mobile uploads a document to which access has been allocated by appealing to government agencies of the Republic ofKazakhstan.

As a result, a third person can once only view a document obtained from the information systems of government agencies of the Republic of Kazakhstan.

 

             

                

 

Electronic labor exchange is a single digital platform for employment that provides a capability searching for work. Using this service, user can:

- create a resume, get invitations to interviews from employers, respond to a job or decline an invitation;

- create a subscription for vacancies based on the specified parameters and receive e-mail notifications.

- pass a career guidance test, getting the result to determine the professions that appeal to you.

                                                                            

             

Health passport” enables getting a clinical document that stores structured information about a patient's health status, as well as data on registration at a medical organization, dispensary registration, laboratory examinations results and so on with capability of downloading a document to “Health” program for iOS.
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