For 9 years of operation, Kazakhstan government agencies’ Single e-Workflow System has enabled saving 53.68 tons of paper.

The Single e-Workflow System was implemented in 2006 with a view to improving promptness and quality of managerial decision making, as well as of efficiency of management on the whole, through government agencies’ migrating to paperless technologies for records management and e-workflow. Currently, SEWS is used in 93 central and 1711 local government agencies.

“Previously, it took 5 to 7 days to deliver a document from a ministry to, for instance, district akimat or to local agency in another region via conventional mail. In the e-workflow system, this takes less than 15 minutes”, the representative from Committee for Communication, Informatization and Information under MID RK Kuralai Yeleussizpva told.

SEWS enabled structuring the databases, reducing time for response or for generation of request; ensured transparency and efficiency of executives’ activities; improved government employees’ performance by terminating the need to go across offices to reconcile a document. 

The Project’s nearest plans include: further replication of SEWS, migrating to cloud technologies and providing the e-workflow service, as well as creating the mechanism of interdepartmental e-workflow between government agencies and non-governmental organizations.