How to get the service online
- Sign up or log in the portal and click the button "Order online service".
- Complete e-request and sign it with EDS.
Attach the following documents to request:
- If necessary pay for the service online.
4. In personal cabinet (in the field "History of services payment") familiarize with the notification of your request's processing that will come within admonished time.
*Through the portal available only change of the documents for documents of new breed. In other cases the service is delivered at «State-owned corporation «Government for citizens» NJSC or authorized agency. Online service is avalable for citizens of Astana city.
Required documents to submit at «State-owned corporation «Government for citizens» NJSC or authorized agency
Two photo illustrations in the format of 3,5x4,5 сm
- Receipt of state fee payment (persons exempt from payment present proof documents).
- One of the following documents:
- birth certificate (at the reception of ID card on reaching 16 years old, at the reception of passport before 16 years);
- passport of the Republic of Kazakhstan citizen (at the exchange of documents);
- ID card of the Republic of Kazakhstan citizen (at the exchange of ID card, at the reception of passport on reaching 16 years old);
- the inquiry of established form on reception in citizenship of the Republic of Kazakhstan, which issued by law enforcement agencies (at reception of documents in connection with acceptance in citizenship of the Republic of Kazakhstan);
- the certificate on returning, given out by foreign establishments of the Republic of Kazakhstan (in case of passport loss of the Republic of Kazakhstan citizens temporarily were abroad);
- free-form written application (upon the addressing on the question of the ID card and (or) passport, nation's change, establishung data with the changes in the birth records).