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How to issue documents for the provision of special social services in the conditions of home care Printable version

Last update: 25.09.2020

garantirovannyie-uslugi-300x237_1.pngToday in the country, persons (families) who are in a difficult life situation are provided with a guaranteed amount of special social services (social and household, social and medical, socio-psychological, socio-pedagogical, socio-labor, socio-cultural, socio-economic, and socio-legal services) in home care in order to overcome the social problems that have arisen and create opportunities to participate in society on equal terms with other citizens.

These services are provided in a comprehensive manner, depending on the individual needs of service recipients.

How can I get a guaranteed volume of special social services in conditions of care at home?

We offer you the procedure for processing documents for the provision of special social services in home care.

The following persons can file the documents for the provision of special social services in conditions of care at home:

  • children with disabilities with psychoneurological pathologies;
  • children with disabilities with musculoskeletal disorders;
  • people with disabilities older than eighteen with psychoneurological diseases;
  • invalids of the first and second groups;
  • persons who is not capable of self-care due to old age.

For registration of documents for the provision of special social services in the conditions of home care, it is necessary to provide a list of documents in the NJSC State Corporation "Government for Citizens" or local executive bodies of the cities of Nur-Sultan, Almaty and Shymkent, districts and cities of regional significance (hereinafter – the service provider). 

The list of basic requirements for the provision of public services, including the characteristics of the process, the form, content and result of the provision, as well as other information, taking into account the specifics of the provision of public services, is given in the standard of public services in accordance with Appendix 2 to the Rules for the provision of public services in the field of special social services.

The total period for reviewing documents and issuing the results of public services from the date of receipt and registration of the package of documents by the service provider is fourteen working days.

After accepting the written application and documents:

  • the social worker, on behalf of the service provider, within ten working days assesses and determines the need for special social services and prepares an appropriate conclusion;
  • a specialist of the service provider within five working days goes to the place of residence of the disabled or elderly person and within three working days from the date of the survey draws up a report on the survey of housing and material and living conditions.

By the service provider within three working days from the date of receipt of the opinion of the social worker in assessment and identification of needs in special social services and the act of examination of housing and material living conditions, the decision on granting of special social services and after the decision on granting of special social services at the place of residence of the service recipient within one working day preparing a referral to the organization of home-based care or notice about the setting at all.

The result of providing a public service is a notification about the execution of documents in any form indicating the period for providing special social services in the conditions of home care, or reasoned response about the refusal to provide a public service in cases and on the grounds provided for by the standard of public services.

If there are grounds for refusal to provide a public service provided by the public service standard, the service provider or the State Corporation sends a response to the service recipient indicating the reasons for refusal.

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