Privacy and personal data processing policy of the e-Gov mobile application Printable version

Last update: 28.09.2020

Privacy and personal data processing policy of the e-Gov mobile application

1. General provisions

1.1. Privacy and personal data processing policy of the e-Government mobile application (hereinafter: Privacy Policy) determines procedure and conditions for processing of personal data of the mobile app users, and stipulates requirements for security of the users` personal data.

1.2. In the Privacy Policy, the following terms and abbreviations are used:

  • Mobile application: eGov mobile app for provision of public services, which is a component of the “Mobile Government” Information System
  • Operator: National Information Technologies JSC which supports “Mobile Government” Information System
  • Owner of the “Mobile Government” Information System (hereinafter: Owner): an authorized body in the field of informatization;
  • User: an individual or legal entity having a Personal Account in the mobile application/e-Gov Portal.

All other terms and definitions used in this Policy are interpreted in accordance with the current legislation of the Republic of Kazakhstan.

1.3. The processing of personal data (including biometric) in the mobile app is performed on the basis of:

  • Constitution of the Republic of Kazakhstan;
  • Law of the Republic of Kazakhstan “On Personal Data and Its Protection”;
  • Law of the Republic of Kazakhstan “On Informatization”;
  • Law of the Republic of Kazakhstan “On Electronic Document and Digital Signature”;
  • Law of the Republic of Kazakhstan “On Public Services”;
  • Order of the Minister of Investment and Development of the Republic of Kazakhstan as of December 9, 2015 No. 1187 “On approval of the Rules for verifying the authenticity of digital signature”;
  • Order of the Acting Minister of Investment and Development of the Republic of Kazakhstan as of January 25, 2016 No. 58 "On approval of the Rules for registration and connection of a subscriber's number provided by a mobile operator to an e-Gov Portal account for obtaining of public and other services online via a mobile device".

1.4. Use of the mobile app by a User is deemed as acceptance of this Privacy Policy as well as the terms of personal data processing.

1.5. The Policy is applicable to all visitors as well as to personal data provided by Users during registration and use of the mobile app.

1.6. In case of disagreement with the terms of the Privacy Policy, User should stop using the mobile app.

1.7. This Privacy Policy applies to the mobile app only. The mobile app does not control and is not responsible for third-party websites that the User can visit by clicking the links available in the mobile app.

1.8. The mobile app processes personal data including, but not limited to:

  • IIN;
  • • BIN;
  • • surname, name, patronymic (if available);
  • • gender;
  • • date of birth;
  • • information about citizenship;
  • • e-mail;
  • • mobile phone number;
  • • address of residence (registration);
  • • details of a main ID document (number, issued by, date of issue);
  • • data obtained from government databases.

2. Purposes of personal data processing

2.1. Personal data of the mobile app users is collected and processed for the following purposes:

2.1.1 to identify a User;

2.1.2 to automate the process of data input;

2.1.3 to ensure correct entry of personal information;

2.1.4 to provide a User with access to data about him/her contained in state information systems as well as other information systems;

2.1.5 to deliver public services;

2.1.6 to provide other services via the mobile app;

2.1.7 to obtain the results of public services;

2.1.8 for other purposes stipulated by the legislation of the Republic of Kazakhstan.

3. Methods and terms of personal data processing and liability of the Operator related to personal data protection

3.1. The Operator is entitled to process personal data using automation tools.

3.2. The User provides a consent for personal data processing for an unlimited period of time.

3.3. The Operator shall take the necessary organizational and technical measures to ensure the confidentiality, integrity, safety and availability of the users' personal data.

3.4. The Operator shall observe the legal rights of Users of the mobile app in the field of personal data processing, as well as other requirements for personal data processing established by the legislation of the Republic of Kazakhstan.

4. Rights and obligations of mobile app users when processing their personal data in the mobile app

4.1. The mobile app user has the right to:

4.1.1. bear all the necessary rights that entitle to register and use the mobile app;

4.1.2. use personal data for any legal purposes, including the purposes set out in the Policy;

4.1.3. revoke his/her consent for the collection and processing of data by drawing up a relevant written document that can be sent to the Operator. In case of withdrawal of consent for the processing of personal data, the Operator has the right to continue process personal data without consent, in cases when the personal data is made publicly available and if there are grounds specified in Article 9 of the Law of the Republic of Kazakhstan "On Personal Data and its Protection".

4.2. Mobile user shall:

4.2.1. provide reliable information about himself/herself to the extent necessary to use the mobile app;

4.2.2. familiarize with the Policy;

4.2.3. update the personal data processed in the mobile app if it changed and if automated update of the data is not possible;

4.2.4. perform other duties in the field of personal data when such duties arise for the personal data subject during the processing of his/her personal data.

5. Access of third parties to personal data

5.1. The User's personal data may be transferred to a third party in the following cases:

5.1.1. if the transfer of personal data is necessary for delivery of public services;

5.1.2. if the User gave consent for transfer of data to a third party;

5.1.3. if transfer is provided for by the current legislation.

6. Additional terms and conditions

6.1. This Privacy Policy and the relations between the User and the Operator arising in connection with application of the Privacy Policy are subject to the law of the Republic of Kazakhstan.

6.2. The Operator has the right to make changes to this Privacy Policy without User's consent.

6.3. The new Privacy Policy comes into force from the moment it is published on egov.kz website unless otherwise provided in the new version of the Privacy Policy.

6.4. The User undertakes to independently monitor changes to the Privacy Policy by reviewing the current version.

6.5. Any suggestions or questions regarding this Privacy Policy should be sent to: egov@nitec.kz.

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