How to get the service online
- Sign in on the Portal and click "Order Service Online" button.
- Fill in an application and sign it using DS (digital signature).
- In your personal account (in "History of Obtained Services" section) familiarize with a notification on application processing status, which will be sent within the specified time.
How to get the service from a government agency or from "Government for Citizens" Public Corporation (required documents):
An applicant (or his/her representative based on a notarized power of attorney) submits the following:
- Application.
- An ID document in accordance with Clause 1 of Article 6 of the Law of the Republic of Kazakhstan "On Identity Documents", or an electronic document from the Digital Documents service, or a kandas certificate for persons having a kandas status, or an electronic document from the Digital Documents service (for identification).
- For residents of Baikonur: a certificate from the Department for accounting and registration of citizens of the housing sector of Baikonur.
Submission of documents is not required if they can be obtained from state information systems, including from the Digital Documents service.
Upon documents submission to the Public Corporation, a tear-off slip is issued to an applicant certifying acceptance of the documents.
Upon documents submission to the Career Center, a tear-off slip is issued to an applicant certifying acceptance of the documents.
Via the proactive service:
- To get a welfare payment in case of job loss, an applicant needs to provide consent for obtainment of a proactive service, accept obligations and confirm/provide a bank account number using a mobile communication device.
Result of the service delivery
Notification on assignment (refusal to assign) of welfare payment in case of job loss.
Via the Portal, Electronic Labour Exchange portal: an electronic notification on assignment (refusal to assign) of welfare payment in case of job loss certified by digital signature of a head of the Fund's branch. The notification is sent to an applicant's personal account on the Portal.
When provided through a proactive service: SMS notification sent to an applicant's phone number.