Single contact center
the call is free
paid call
for foreign calls
Request online Automated service
Printable version
Assessment and refund of the paid tax amounts, other obligatory payments into the budget, penalties and fines
Dear citizens of the Republic of Kazakhstan!
In order to prevent the spread of coronavirus infection in the Republic of Kazakhstan, the provision of services on paper media is possible through online reservations in the service centers of the population for the period of quarantine.
Public services can be obtained online, as well as some services are available in the mobile app EgovMbile, Telegram-bot eGovKzBot2 .0 and social networks Facebook and VK.
How to get the service online
- Log in on the portal and click the Request Online button.
- Fill out the application and sign it by EDS (electronic digital signature).
- In personal account (in the History of Services section), read the notice of processing your application, which will be received within the specified time.
How to get the service in a state agency or «State-owned corporation «Government for citizens» NJSC (required documents):
- The tax statement.
- The judicial act entered into legal force or the decision of the higher body of the tax service (official), providing for the cancellation or reduction of the fine due to its unlawful imposition – for the return of the amount paid wrongly imposed fine for violations in the field of taxation, legislation of the Republic of Kazakhstan on pensions, on compulsory social insurance due to its cancellation or reduction in size.
- A document issued by the relevant registering authority, confirming the failure of the service provider to provide documents for the performance of registration actions – for the return or offset of the amounts of fees paid to the budget.
- A document issued by state forest owners confirming the non-use of a logging ticket, a forest ticket for forest use – for the return or offset of the paid amount of payment for forest use.
- A document issued by state forest owners confirming the non-use of a logging ticket, forest ticket for forest use - to refund or set off the amount paid for forest use.
- The document of the relevant authority, which is the basis for its return - to return the amount of the state fee paid to the budget.
- Payment document on the payment of the tax amount, payment to the budget, penalty and fine and a court decision that has entered into force – to return a paid tax amount, payment to the budget, penalty and fine as a result of the cancellation of the results of electronic auctions by court decision.
In State Corporation, reception is carried out in the order of an "electronic" line at the place of registration of the service recipient
Result of the service delivery
1) offset of excessively paid tax amount, payment to the budget, interest;
2) set-off of the erroneously paid amount to the appropriate budget classification code and (or) to the appropriate state revenue agency;
3) return of the excessively paid amount of tax, payment to the budget and interest, as well as the erroneously paid amount of tax, payment to the budget to the taxpayer bank account;
4) refund of the amount of the illegally imposed fine on tax violations, the Law of the Republic of Kazakhstan dated June 21, 2013 "On pension provision in the Republic of Kazakhstan", the Law of the Republic of Kazakhstan dated December 26, 2019 "On compulsory social insurance", the Law of the Republic of Kazakhstan dated November 16 2015 “On Compulsory Social Health Insurance” due to its cancellation or reduction in the size of the taxpayer’s bank account;
5) return of the paid amount of tax, payment to the budget, interest and penalty as a result of canceling the results of electronic auctions by a court decision to the taxpayer’s bank account;
6) return of the excessively paid amount of the state duty at the place of its payment to the taxpayer’s bank account from the appropriate budget classification code;
7) a written message about the failure to confirm the error - in case of non-confirmation by the state revenue body of the presence of errors in the transfer;
8) notification of the execution of the judgment to the taxpayer and (or) state institution - after the refund of the amount of the state fee by the service provider;
9) motivated response of the service provider to refuse.
