Single contact center
the call is free
paid call
for foreign calls
(free through the internet)
Recipients
Individuals
Service provision methods
Cost of the service
Free-of-charge
Additionally
To inform the recipients of the service!
Reception of citizens in public service departments is carried out only by appointment through booking a queue.
Note! Electronic services in CSC are delivered to individuals receiving benefits (pensioners, large families, the disabeled)
Dear users! When visiting CSC, you need to:
- Arrive not later than 15 minutes prior to a booked time;
- Have an original copy of valid national ID (identity document with a photo issued in the Republic of Kazakhstan) or passport of the Republic of Kazakhstan citizen;
- Arrive not later than 30 minutes prior to a booked time to undergo a medical examination.
How to book a queue
- Sign in on the Portal and click “Order Service Online” button.
- Select CSC.
- Select purpose of visit:
When selecting “Benefit window”, your benefit category is checked and if data is confirmed, you can obtain electronic services as well as services in paper;
When selecting “Customer service area”, you can obtain 1 service based on the following list:
- Assignment of a special state allowance
- State registration of amendments and addenda to the constituent documents of a legal entity that is not related to a private business entity, as well as a joint-stock company, regulations on their branches (representative offices)
- Subsidizing carrier losses associated with the implementation of automobile passenger transportation by socially significant routes in the inter-district (inter-city intra-regional), intra-district, city (rural) and suburban routes
- Issuance of a duplicate charter (regulation) of a legal entity not related to a private business entity, as well as of a joint-stock company, their branches and representative offices
- Acceptance of documents and issuance of referrals for the provision of recreation in suburban and school camps to certain categories of students and pupils of state educational institutions
- De-registration at the place of residence of citizens of the Republic of Kazakhstan
- Issuance of certificates for the right to drive self-propelled small vessels
- Accreditation of subjects of scientific and (or) scientific and technical activity
- State registration of legal entities, record registration of their branches and representative offices
- Coordination of the activities of foreign religious associations in the territory of the Republic of Kazakhstan
- Acceptance of documents for certification for assignment (confirmation) of qualification categories to teachers and equivalent persons of educational organizations implementing programs of pre-school education and training, primary, basic secondary, general secondary, technical and vocational, post-secondary education
- Provision of wheelchairs to disabled people
- Issuance of registrar's certificates, copies of archival documents or archival extracts
- Acceptance of documents for certification for the assignment (confirmation) of qualification categories to teachers and equivalent persons of republican subordinate educational organizations implementing programs of pre-school education and training, primary, basic secondary, general secondary, technical and vocational, post-secondary education
- Acceptance of works for the awards in the field of science, state scientific scholarships
- Registration of citizens affected by nuclear tests at the Semipalatinsk nuclear test site, payment of one-time state monetary compensation, issuance of certificates
- State re-registration of legal entities, record re-registration of their branches and representative offices
- Subsidizing the development of agricultural production management systems
- Issuance of a certificate to a rehabilitated person
- Apostilization of official documents emanating from prosecutors, investigators and inquiries
- Provision of academic leave for students in organizations of technical and vocational, post-secondary education
- Provision of housing to champions and prize-winners of the Olympic, Paralympic and Deaflympic Games
- Provision of free meals to certain categories of citizens, as well as to persons under guardianship (trusteeship) and patronage, students and pupils of organizations of technical and vocational, post-secondary and higher education
- Payment of the difference between the amount of actually made mandatory pension contributions, mandatory professional pension contributions, taking into account the level of inflation and the amount of pension savings
- Execution of documents for the provision of special social services in the context of home care
- Apostilization of registrar's certificates and copies of archival documents originating from the Central Archive of the Ministry of Defense of the Republic of Kazakhstan
- Issue of registrar's certificates and/or copies of archival documents within the Special State Archive of the Ministry of Internal Affairs of the Republic of Kazakhstan and its territorial divisions
- Acceptance of documents for participation in the competition for the replacement of heads of state institutions of secondary education of republican significance
- Execution of documents for disabled people to provide them with prosthetic and orthopedic care
- Adoption of preliminary decisions regarding the determination of the country of origin of goods when applying preferential and non-preferential regimes
- Accreditation of legal entities applying for a comprehensive non-departmental examination of construction projects
- Apostilization of official documents coming from structural divisions of the Ministry of Finance of the Republic of Kazakhstan and (or) their territorial divisions
- State registration of a condominium facility
- Reimbursement of costs for the development and/or examination of a comprehensive plan for an industrial and innovative project
- State registration (de-registration) of the pledge, registration of changes, additions (including transfer of ownership to another person, assignment of the right of claim, subsequent pledge (re-pledge)) and termination of the registered pledge, as well as the issuance of a certificate or duplicate of the state registration of the pledge of tractors and self-propelled chassis and mechanisms made on their basis, trailers for them, including trailers with mounted special equipment, self-propelled agricultural, ameliorative and road-building machines and mechanisms, special off-road vehicles
- Issuance of a permission to visit a child to parents deprived of parental rights that do not adversely affect the child
- Assignment of special state allowances
- Coordination of water conservation measures aimed at preventing water bodies from depletion
- Apostilization of official documents coming from educational organizations
- Distribution of quotas for the seizure of objects of the animal world on the basis of approved limits
- Assignment of state social benefits for disability and survivor
- Recognition and nostrification of educational documents
- Provision of disabled people with hearing and blind aid and mandatory hygiene products
- Provision of social support measures to specialists in the field of health care, education, social security, culture, sports and the agro-industrial complex, who arrived to work and live in rural areas
- Issuance of expert opinion to authors and authors on educational publications of preschool, primary, basic secondary, general secondary, technical and vocational, post-secondary, higher and postgraduate education
- Issuance of statement on construction, reconstruction (expansion, modernization, technical re-equipment, re-profiling), operation, conservation, liquidation (post-utilization) of objects affecting the state of water bodies
- Apostilization of registrar's certificates and copies of archival documents coming from the Special State Archive of the Ministry of Internal Affairs of the Republic of Kazakhstan and its territorial divisions
- Conclusion of an investment contract for the implementation of an investment project providing for the implementation of investments and the provision of investment preferences
- Registration of pledges of movable property not subject to mandatory state registration
- Providing disabled people with health resort treatment
- Acceptance of applications, registration and issuance of stamps of notaries
- Preparation and issuance of acts on land
- Acceptance of documents for participation in the competition for the replacement of heads of state institutions of secondary education
- Assignment of social assistance in the form of monthly payments to citizens of the Republic of Kazakhstan after the completion of the capitalization period of payments for compensation for harm caused to the life and health of employees by legal entities liquidated as a result of bankruptcy
- Coordination of the designed land plot with the graphic data of the automated information system of the state land cadastre
- State registration of termination of activity of a legal entity, de-registration of a branch and representative office
- Issuance of certificate of air navigation services provider
- Assignment of the state basic pension payment
- Assignment of state benefits to mothers of large families, awarded with pendants "Altyn alka", "Kүmіs alka" or who have previously received the title "Mother Heroine", awarded the orders of "Mother Glory" of 1st and 2nd degrees
- Issuance of a certificate to persons who have not completed technical, vocational, post-secondary education
- Initiation of enforcement proceedings on the basis of an executive document at the request of the claimant
- State registration of titles (encumbrances) on real estate
- Execution of documents for provision of special social services in medical and social institutions (organizations)
- Execution of documents for people with disabilities to provide them with the services of an individual assistant for people with disabilities of the first group who have difficulty in moving, and a sign language specialist for people with hearing disabilities
- Change in the timing of payment of import customs duties
- Approval of the designs of transport packaging sets, as well as the extension of validity of certificates-permits for them, approved by authorized bodies of other countries, in the territory of the Republic of Kazakhstan
- Assignment of retirement benefits by age
- Assignment of social benefits for cases of social risks: disability; loss of breadwinner; job losses; loss of income due to pregnancy and childbirth; loss of income in connection with the adoption of a newborn child (s); loss of income in connection with caring for a child when he/she reaches the age of one year
- Apostilization of official documents emanating from the judiciary and other government agencies, as well as notaries of the Republic of Kazakhstan
When selecting “Documentation”, you can obtain 1 service based on the following list:
- Assignment or extension of oralman status;
- Issuance or extension of a certificate to a foreigner or stateless person on compliance with qualification for self-employment;
- Issuance of certificates to citizens traveling outside the Republic of Kazakhstan for permanent residence;
- Issuance of passports, national IDs to citizens of the Republic of Kazakhstan;
- Acceptance and approval of invitations of receiving persons for the issuance of visas of the Republic of Kazakhstan;
- Issuance of certificates to stateless persons and residence permits to foreigners permanently residing in the Republic of Kazakhstan;
- Execution of documents for traveling outside the Republic of Kazakhstan for permanent residence;
When selecting “Bulk window”, you can obtain more than 3 services based on the following list:
- Assignment of a special state allowance
- State registration of amendments and addenda to constituent documents of a legal entity that is not related to a private business entity, as well as a joint-stock company, regulations on their branches (representative offices)
- Subsidizing carrier losses associated with the implementation of automobile passenger transportation by socially significant routes in the inter-district (inter-city intra-regional), intra-district, city (rural) and suburban routes
- Issuance of a duplicate charter (regulation) of a legal entity not related to a private business entity, as well as of a joint-stock company, their branches and representative offices
- Acceptance of documents and issuance of referrals for the provision of recreation in suburban and school camps to certain categories of students and pupils of state educational institutions
- De-registration at the place of residence of citizens of the Republic of Kazakhstan
- Issuance of certificates for the right to drive self-propelled small vessels
- Accreditation of subjects of scientific and (or) scientific and technical activity
- State registration of legal entities, record registration of their branches and representative offices
- Coordination of the activities of foreign religious associations in the territory of the Republic of Kazakhstan
- Acceptance of documents for certification for assignment (confirmation) of qualification categories to teachers and equivalent persons of educational organizations implementing programs of pre-school education and training, primary, basic secondary, general secondary, technical and vocational, post-secondary education
- Provision of wheelchairs to disabled people
- Issuance of registrar's certificates, copies of archive documents or archive extracts
- Acceptance of documents for certification for the assignment (confirmation) of qualification categories to teachers and equivalent persons of republican subordinate educational organizations implementing programs of pre-school education and training, primary, basic secondary, general secondary, technical and vocational, post-secondary education
- Acceptance of works for the awards in the field of science, state scientific scholarships
- Registration of citizens affected by nuclear tests at the Semipalatinsk nuclear test site, payment of one-time state monetary compensation, issuance of certificates
- State re-registration of legal entities, record re-registration of their branches and representative offices
- Subsidizing the development of agricultural production management systems
- Issuance of a certificate to a rehabilitated person
- Apostilization of official documents emanating from prosecutors, investigators and inquiries
- Provision of academic leave for students in organizations of technical and vocational, post-secondary education
- Provision of housing to champions and prize-winners of the Olympic, Paralympic and Deaflympic Games
- Provision of free meals to certain categories of citizens, as well as to persons under guardianship (trusteeship) and patronage, students and pupils of organizations of technical and vocational, post-secondary and higher education
- Payment of the difference between the amount of actually made mandatory pension contributions, mandatory professional pension contributions, taking into account the level of inflation and the amount of pension savings
- Execution of documents for the provision of special social services in the context of home care
- Apostilization of registrar's certificates and copies of archive documents originating from the Central Archive of the Ministry of Defense of the Republic of Kazakhstan
- Issue of registrar's certificates and/or copies of archival documents within the Special State Archive of the Ministry of Internal Affairs of the Republic of Kazakhstan and its territorial divisions
- Acceptance of documents for participation in the competition for the replacement of heads of state institutions of secondary education of republican significance
- Execution of documents for disabled people to provide them with prosthetic and orthopedic care
- Adoption of preliminary decisions regarding determination of the country of origin of goods when applying preferential and non-preferential regimes
- Accreditation of legal entities applying for a comprehensive non-departmental examination of construction projects
- Apostilization of official documents coming from structural divisions of the Ministry of Finance of the Republic of Kazakhstan and (or) their territorial divisions
- State registration of a condominium facility
- Reimbursement of costs for the development and/or examination of a comprehensive plan for an industrial and innovative project
- State registration (de-registration) of the pledge, registration of changes, additions (including transfer of ownership to another person, assignment of the right of claim, subsequent pledge (re-pledge)) and termination of the registered pledge, as well as the issuance of a certificate or duplicate of the state registration of the pledge of tractors and self-propelled chassis and mechanisms made on their basis, trailers for them, including trailers with mounted special equipment, self-propelled agricultural, ameliorative and road-building machines and mechanisms, special off-road vehicles
- Issuance of a permission to visit a child to parents deprived of parental rights that do not adversely affect the child
- Assignment of a special state allowance
- Coordination of water conservation measures aimed at preventing water bodies from depletion
- Apostilization of official documents coming from educational organizations
- Distribution of quotas for the seizure of objects of the animal world on the basis of approved limits
- Assignment of state social allowances for disability and survivor
- Recognition and nostrification of educational documents
- Provision of the disabled with hearing and blind aid and mandatory hygiene products
- Provision of social support measures to specialists in the field of health care, education, social security, culture, sports and the agro-industrial complex, who arrived to work and live in rural areas
- Issuance of expert opinion to authors and authors on educational publications of preschool, primary, basic secondary, general secondary, technical and vocational, post-secondary, higher and postgraduate education
- Issuance of statement on construction, reconstruction (expansion, modernization, technical re-equipment, re-profiling), operation, conservation, liquidation (post-utilization) of objects affecting the state of water bodies
- Apostilization of registrar's certificates and copies of archival documents coming from the Special State Archive of the Ministry of Internal Affairs of the Republic of Kazakhstan and its territorial divisions
- Conclusion of an investment contract for the implementation of an investment project providing for the implementation of investments and the provision of investment preferences
- Registration of pledges of movable property not subject to mandatory state registration
- Providing disabled people with health resort treatment
- Acceptance of applications, registration and issuance of stamps of notaries
- Preparation and issuance of acts on land
- Acceptance of documents for participation in the competition for the replacement of heads of state institutions of secondary education
- Assignment of social assistance in the form of monthly payments to citizens of the Republic of Kazakhstan after the completion of the capitalization period of payments for compensation for harm caused to the life and health of employees by legal entities liquidated as a result of bankruptcy
- Coordination of the designed land plot with the graphic data of the automated information system of the state land cadastre
- State registration of termination of activity of a legal entity, de-registration of a branch and representative office
- Issuance of certificate of air navigation services provider
- Assignment of the state basic pension payment
- Assignment of state benefits to mothers of large families, awarded with pendants "Altyn alka", "Kүmіs alka" or who have previously received the title "Mother Heroine", awarded the orders of "Mother Glory" of I and II degrees
- Issuance of a certificate to persons who have not completed technical, vocational, post-secondary education
- Initiation of enforcement proceedings on the basis of an executive document at the request of the claimant
- State registration of rights (encumbrances) on real estate
- Execution of documents for the provision of special social services in medical and social institutions (organizations)
- Execution of documents for people with disabilities to provide them with the services of an individual assistant for people with disabilities of the first group who have difficulty in moving, and a sign language specialist for people with hearing disabilities
- Change in the timing of payment of import customs duties
- Approval of the designs of transport packaging sets, as well as the extension of validity of certificates-permits for them, approved by authorized bodies of other countries, in the territory of the Republic of Kazakhstan
- Assignment of retirement benefits by age
- Assignment of social benefits for cases of social risks: disability; loss of breadwinner; job losses; loss of income due to pregnancy and childbirth; loss of income in connection with the adoption of a newborn child (s); loss of income in connection with caring for a child when he reaches the age of one year
- Apostilization of official documents emanating from the judiciary and other government agencies, as well as notaries of the Republic of Kazakhstan
- Select date and time of visit.
Preliminary booking of electronic queue is allowed once in a day.
It is possible to book a queue in CSCs of Nur-Sultan, Almaty, Shymkent and other cities of regional significance.
You can familiarize with the result of queue booking service in Personal Account of e-Gov Portal
In case if you have a registration in Mobile Citizens Database, you will receive an SMS notification on booking a queue in CSC.
When booking a queue in Mobile Citizens Database for re-registration of vehicles, you must specify the seller's IIN.
