ҚАЗРУСENG
HomeCitizen and the Government

Name of the service

Electronic appeals

Recipients
Legal entities
Individuals
Terms of the service delivery

Applications, messages, requests, responses and suggestions are considered within 15 working days from the date of submission.

If it is necessary to establish actual circumstances for a specific case, a specified period may be extended by a substantiated decision of the head of an entity or his/her deputy for a reasonable period, but not more than 2 months. An applicant is informed within 3 working days from the date of extension (Article 76 of the Administrative Procedural Code of the Republic of Kazakhstan).

A complaint is considered within 20 working days from the date of its submission (Article 99 of the Administrative Procedural Code of the Republic of Kazakhstan).

Additionally

Archive of appeals

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Electronic appeals

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Dear user, to get access to the appeals previously submitted via eGov (archive of appeals), follow the link: http://egov.kz/wps/myportal/Esedo

Registration of appeals received by an authorized body after 06:30 PM will begin at 09:00 AM the next working day.

 

How to submit an appeal via the e-Otinish portal:

  1. Log in on the portal and click "Order Service Online" button (to get the service you need to be registered on the eotinish.kz) website.
  2. Submit an appeal to the government agencies.
  3. Fill-in the form. 
  4. Sign an appeal using DS issued by the National Certification Authority of the Republic of Kazakhstan (NCA RK) and send it to a government agency.
  5. Track the execution status.

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