How to get the online service
- Log in on the portal and click the Request Online button.
- Fill out the application and sign it by EDS (electronic digital signature) or by SMS-password (be sure to have registration in the mobile citizens database).
- In personal account (in the History of Services section), read the notice of processing your application, which will be received within the specified time.
How to get the service in a state agency and at «State-owned corporation «Government for citizens» NJSC (required documents)
- Application in the form pursuant to Appendices 1 and 2.
- An ID document or an electronic document from Digital Documents service indicating an individual identification number (for identification).
- Medical record in the forms pursuant to Appendices 5 and 6 to the Rules and abstract from outpatient medical record.
Information related to an ID document; disability confirmation (for the elderly with disabilities); activities indicated in a disabled person's individual rehabilitation programme (for the elderly having an IRP); acknowledgment of a person over 18 years old with psychoneurological diseases as legally incapable under a court decision (if available); retirement age; availability of status of participant/disabled veteran of the Great Patriotic War and individuals equated thereto is obtained by a service provider or Public Corporation in the form of electronic documents certified by a digital signature of authorized officials from relevant state information systems.
If there is no data in the information systems, an applicant should also provide the following documents:
- for individuals over 18 years old – a copy of court decision on acknowledgment of an individual as legally incapable (if available);
- for participants/disabled veterans of the Great Patriotic War and individuals equated thereto – a copy of statement certifying the status of participant/disabled veteran of the Great Patriotic War and individual equated thereto.
Service providers get digital documents from the Digital Documents service upon a document owner`s consent, which is provided from a phone number registered at e-Gov Portal through indication of one-time password or short text message in response to a notification from e-Gov Portal.
Result of the service delivery
Notification on execution of documents in any form indicating public service delivery term or substantiated refusal to deliver the public service.
When applying via the Portal, public service delivery result is sent to a service recipient`s Personal Account in the form of an electronic document certified by a digital signature of a service provider official.