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Digital Literacy in Kazakhstan Printable version

Last update: 27.11.2020

Communication in the messenger, online payments, electronic services – all this becomes part of the daily affairs of a modern person. Digitalization, which has intensively entered the life of Kazakhstanis with the adoption of the state program “Digital Kazakhstan”, creates a new model of the economy, in which not only basic industries and business are digitized, but also the entire life of society.

For example, the eGov.kz e-government portal works to ensure that citizens have quick access to government services. These are services, such as submitting applications, obtaining certificates, licenses, registration and other operations. Government agencies, as well as many other organizations, such as banks and the post office, also transfer their work to electronic format, getting rid of paperwork. But the problem is that not all citizens know how to use new technologies. To solve it, it is necessary to train the population in a new way to use the usual services.

First of all, it is necessary to define a common understanding of the term “digital literacy”. In simple terms, it is a person’s knowledge and ability to use information technology in everyday life and work.

In the field of personnel retraining, local executive bodies on an ongoing basis will conduct training and retraining of the population with popular digital skills. Also, this event will cover representatives of small and medium businesses.

In order to expand educational opportunities for all who wish to obtain the necessary skills, a national open education platform will be created that will provide online courses, first of all, providing basic training in popular engineering and technical areas, with the involvement of large teams of best professors from Kazakhstan universities and representatives of production in their creation.

 In 2018, in every region of Kazakhstan (in district centers, villages and townships), they took courses in basic digital literacy skills. Training courses were provided free of charge for all who wish to increase their competence in one or four skills:

  1. "Basic digital skills". They include the confident use of a personal computer and laptop, mobile devices, the Internet, and also cover topics of security and data protection.
  2. "E-government and e-government services." The topic covers the skills of working with the e-government portal, including obtaining the necessary electronic government services online, without leaving your home.
  3. "Open Government". Training in this topic includes the skills to use the four components of the open government portal: open data, open legal acts, open dialogue and budgets.
  4. "Electronic commerce". The training unit includes the skills of acquiring, selling and promoting goods and services online.

Training took place on the basis of schools, colleges and libraries. Throughout Kazakhstan, 2,729 institutions participated in the courses.

All 4 competencies of digital literacy can be studied in 1-2 days, depending on the schedule and group performance. Many learn one skill, and after a while another. During the first week of digital literacy, more than 140 thousand Kazakhstanis studied. Among them are many pensioners and teachers of those schools in which they take courses. For example, in the lyceum school No. 15 of Astana in a class of 15 people, half of the students are elderly people. For many of them, classes are a reason not to be bored at home and, finally, to learn basic computer skills so as not to disturb their grandchildren about this. Many users get the skills of buying goods on the Internet on their own. At the same time, it is important what was their experience of interaction with online stores. According to the students, the complexity of the product clearance process, when the online store requires a long registration. Another barrier that is difficult to overcome for the adult generation is a cashless payment. Digital literacy courses explain how to make payments online safely and quickly.

Digital literacy courses have been successfully launched in all regions of Kazakhstan. In the framework of the state program "Digital Kazakhstan" it is planned to gradually increase the level of digital literacy of the population to 83% by 2022.

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