How to get the service online
- Sign in on the Portal and click "Order Service Online" button.
- Fill in an application and sign it using a digital signature or SMS password (it is mandatory to have registration in the Mobile Citizens Database).
- In your personal account (in "History of Obtained Services" section) familiarize with a notification on application processing status, which will be sent within the specified time.
How to get a service at a government agency and "Government for Citizens" Public Corporation (required documents):
A service recipient (or his/her representative under a power of attorney certified by a notary public or an official performing notarial actions) provides:
- Application for the assignment of allowance to a caregiver in the form according to Appendix 6.
For an applicant:
- An ID document (for identification).
- A document confirming the establishment of guardianship (trusteeship) over a person with a disability of the first group (in case of establishing guardianship (trusteeship) over a person with a disability of the first group).
- Certificate of disability.
For residents of Baikonur: a certificate from the Department for accounting and registration of citizens of the housing sector of Baikonur.
- Information on the presence of a person with a disability of the first group in the correctional system facility is checked by an ID document in the information system "Central Automated Database" of the Penal Enforcement System Committee under the Ministry of Internal Affairs of the Republic of Kazakhstan.
For a person identified as caregiver for a person with a disability of the first group:
- An ID document (for identification).
In case if individuals having kandas status apply for the assignment of allowance to a caregiver, they should provide a kandas certificate (for identification).
- A document confirming information about a bank account number set up at an authorized organization for the issuance of benefits (for identification).
- Information on the legal capacity of a person identified as caregiver for a person with a disability of the first group is checked based on an ID document in the information system "State Database of Individuals" of the Ministry of Justice of the Republic of Kazakhstan.
For residents of Baikonur: a certificate from the Department for accounting and registration of citizens of the housing sector of Baikonur.
- Information on the presence of a person identified as a caregiver in the correctional system facility is checked by an ID document in the information system "Central Automated Database" of the Penal Enforcement System Committee under the Ministry of Internal Affairs of the Republic of Kazakhstan.
To apply for an allowance to a caregiver, it is not necessary to submit a document confirming the establishment of guardianship over a person with a disability of the first group, as well as a certificate of disability of a person with a disability of the first group, information on the absence of registration at a mental health center, information on the location of a person with a disability of the first group and a person identified as caregiver in a correctional system facility, information about a bank account number as information contained in these documents is verified in accordance with requests to the information systems of government agencies and (or) organizations in accordance with Appendix 5.
Result of the service delivery
Notification on assignment of benefits.
On the portal, notification on assignment of benefits is sent to the personal account of a service recipient in the form of an electronic document certified by digital signature of an authorized employee of a service provider.
Public Corporation informs a service recipient on the decision made by sending an SMS notification to a service recipient`s phone number.
If a service is delivered proactively, the service delivery result is provided by an SMS notification to a service recipient`s phone number.