Single contact center
the call is free
paid call
for foreign calls
(free through the internet)
How to get the service online
- Log in on the portal and click the Request Online button.
- Fill out the application and sign it by EDS (electronic digital signature) or by SMS-password (be sure to have registration in the mobile citizens database).
- Make a payment by clicking the "Pay" button on the page of the Payment Gateway of the "e-government".
- In personal account (in the History of Services section) to familiarize with processed reference and provide at the place of requirement.
How to get the service in a «State-owned corporation «Government for citizens» NJSC (required documents):
- Application for the issuance of a repeated certificate (certificate) of birth, marriage (matrimony), divorce (matrimony), change of last name, first name, patronymic, death, and marital capacity.
- ID card (for identification).
- Document of state duty payment into the budget or copy of the document which is a grounding for the tax benefits provision, except for the payment through the payment gate of e-government.
- Notary certified letter of authority in case of service recipient’s representative addressing.
In case of filing an application for the issuance of a repeated death certificate (certificate), copies of documents confirming kinship with the deceased are additionally attached.
Verification of the presence of an act record on state registration of marriage (matrimony) is made from the age of sixteen in the civil registry office when an application for the issuance of a certificate of marital capacity for state registration of marriage (matrimony) outside the Republic of Kazakhstan is received.
To obtain a certificate of marital legal capacity, copies of the certificate of dissolution of marriage (matrimony) or the certificate of death of the spouse, if the service recipient was married outside the Republic of Kazakhstan, are additionally attached.
Repeated certificates of registration of acts of civil status, except for death certificates, are issued to persons in respect of whom the corresponding act record is made, as well as to a person (attorney) in writing (notarized power of attorney) authorized to represent on behalf of this person (principal).
They are exempt from paying the state fee for registration of civil status acts upon presentation of supporting documents:
1) participants and invalids of the great Patriotic war and persons equated to them on benefits and guarantees, persons awarded orders and medals of the former USSR for selfless work and impeccable military service in the rear during the great Patriotic war, persons who worked (served) for at least six months from June 22, 1941 to may 9, 1945 and were not awarded orders and medals of the former USSR for selfless work and impeccable military service in the rear during the great Patriotic war, disabled persons, as well as one of the parents of a disabled person from childhood, a disabled child, guardians (Trustees), the state organization for the registration and issuing of repeat certificates on birth;
2) individuals - for issuing certificates to them when changing, adding, restoring and correcting civil status records in connection with errors made during the registration of civil status acts;
3) physical persons – for issuing to them repeat or replacement of previously issued certificates on death of relatives;
4) individuals - for issuing repeated birth certificates in connection with adoption and establishing paternity.
Result of the service delivery
Repeated certificate or certificate of state registration of acts of civil status or a reasoned response to the refusal to provide public services.
The form of providing the result of public service provision: paper, electronic when a certificate of state registration of the civil status act is sent or a reasoned refusal when submitting an application through the portal.
