Single contact center
the call is free
paid call
for foreign calls
How to obtain the service online
- A third party* shall need to log in on the portal and click the Request Online button.
- Enter the IIN of the individual (user**) in whose name the e-certificate*** is to be ordered, and press the “Check the user for registration”.
- Sign it with EDS (electronic digital signature) or by means of sms-code (it is necessary to have a registration in the base of mobile citizens).
If the user has been registered on the portal and Mobile Citizens Database, a message will be sent to User’s Personal Account for approval/denial of the request, and 2 sms in Kazakh and Russian asking to confirm that the third party has received the e-certificate in the user’s name.
Note: User should approve/decline the request for obtainment of e-certificate within 2 hours since the time the request was received. Upon the expiration of 2 hours, the User’s reply shall be deemed invalid
- In the Personal Account (in the “Services History” section), view the result from the service provided.
If the user has confirmed that the third party has received the e-certificate, then in the Personal Account (in the “Services History” section) the requested e-certificate in the name of user will be accessible to the third party. If the user declined the request then in the Personal Account (in the “Incoming Mail” section), the third party will be notified through the respective message.
* third party may be represented both by an individual and by a legal entity.
** user may be represented solely by an individual.
*** address reference from a residence, certificate on registered of rights for immovable property, certificate of absence (presence) of immovable property of an individual, certificate on existance or absence of conviction record, certificate on the commission of administrative violations by a person, certificate confirming that the service recipient is a beneficiary of targeted social assistance, statement on the registration/non-registration at a dispensary at narcological organization, statement on the psychiatrist on registration/non-registration at psychoneurological organization, statement on the registration/non-registration at antituberculous organization.
Learn video about obtaining third party e-certificates obtainment
Result of the service delivery
The results from service delivery shall be the address reference from a residence, certificate on registered of rights for immovable property, certificate of absence (presence) of immovable property of an individual, certificate on existance or absence of conviction record, certificate on the commission of administrative violations by a person, certificate confirming that the service recipient is a beneficiary of targeted social assistance, statement on the registration/non-registration at a dispensary at narcological organization, statement on the psychiatrist on registration/non-registration at psychoneurological organization, statement on the registration/non-registration at antituberculous organization.
