How to obtain the service online
- A third party* shall need to sign in on the portal and click the “Order service online” button.
- Enter the IIN of the individual (user**) in whose name the e-certificate*** is to be ordered, and press the “Check the user for registration”.
- Sign it with EDS (electronic digital signature) or by means of sms-code (it is necessary to have a registration in the base of mobile citizens).
If the user has been registered on the portal and Mobile Citizens Database, a message will be sent to User’s Personal Account for approval/denial of the request, and 2 sms in Kazakh and Russian asking to confirm that the third party has received the e-certificate in the user’s name.
Note: User should approve/decline the request for obtainment of e-certificate within 2 hours since the time the request was received. Upon the expiration of 2 hours, the User’s reply shall be deemed invalid
- In the Personal Account (in the “Services History” section), view the result from the service provided.
If the user has confirmed that the third party has received the e-certificate, then in the Personal Account (in the “Services History” section) the requested e-certificate in the name of user will be accessible to the third party. If the user declined the request then in the Personal Account (in the “Incoming Mail” section), the third party will be notified through the respective message.
*third party may be represented both by an individual and by a legal entity.
** user may be represented solely by an individual.
*** certificate of residential address, abstract of ownership/non/ownership of real estate, of the registered title to real estate, certificate of no criminal record.