To create an appeal, you need to go to the blog platform, select the leader and click on the Submit an Appeal button. After that, you need to accept the terms of the agreement and click on the Next button. In the opened window, select one of the following query categories:

• Spirituality and religion;
• Employment;
• Health care;
• Information and communication technologies;
• Mortgage;
• Culture and information;
• Small and medium businesses;
• Youth policy;
• Science;
• National companies;
• Education;
• On the work of state bodies (state services);
• Law enforcement authorities;
• Development of the state language;
• Regions;
• Free topic;
• Agriculture;
• Social Security;
• Sport;
• Construction, equity holders, housing problems;
• Transport;
• Tourism;
• Finance.

After selecting a category, you need to write the text of the message itself, and, if necessary, attach more than one file, with the admissible formats: doc, docx, rtf, pdf, jpg, jpeg, bmp, png, tif, xls, xlsx. The request so formed is confirmed with the help of EDS or via SMS code (if you registered your phone number with the profile of the eGov.kz portal). After the request is submitted, the processing result is displayed.

In order to speed up the receipt of responses to the appeal, it is recommended that the substance of the matter be stated clearly, clearly and in detail. A little bit of advice – before submitting an appeal, you can try to use the portal search, as there is a possibility that the answer to your question is already available.

It should be noted that all submitted appeals are moderated, and therefore their appearance on the blog platform may take some time. Moderation is carried out in accordance with ethics and spelling rules, including, but not limited to, the following revisions:

• From the text of the appeal, offensive information containing libel, defamatory information, other information damaging to honor, dignity and business reputation or used for defamation purposes can be excluded.
• The text of the appeal may exclude its constituent parts, information aimed at inciting and propagating social, racial, national, religious, class and clan hatred, as well as calls for violent change of the constitutional order and violation of the territorial integrity of the Republic of Kazakhstan, which threaten security, life, health, morality of the population.

Appeals containing obscene expressions, unreadable text and incomprehensible abbreviations are not considered.

One of the features of the blogging platform is that the appeals remain publicly available and each of them is published on a separate page. If the request has lost relevance and you needed to hide it, then you need to contact a government agency.

Government agencies’ responses to the submitted petitions enable citizens’ assessing the quality of such responses, as well as capturing the data and posting on the portal’s homepage with breakdown by government agencies and categories. Users’ capability of submitting and signing with digital signature on behalf of legal entities.