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The system of guaranteeing the rights of citizens of the Republic of Kazakhstan in the field of outbound tourism Printable version

Last update: 24.12.2019

In recent times, there have been cases when, through the fault of unscrupulous tour operators, Kazakhstani tourists remain in foreign countries without a paid accommodation or a return ticket. To solve this problem, the system of guaranteeing the rights of citizens of the Republic of Kazakhstan in the field of outbound tourism was introduced into law, the administrator of which became the Corporate Fund "Turistik Kamkor".

The system of guaranteeing the rights of citizens of the Republic of Kazakhstan in the field of outbound tourism is a combination of legal relations between citizens of the Republic of Kazakhstan, travel agents, tour operators, tour operators-charterers, administrators of the system of guaranteeing the rights of citizens of the Republic of Kazakhstan in the field of outbound tourism and the authorized body ensuring protection of the rights of citizens of the Republic of Kazakhstan in the field of outbound tourism.

With each tour operator, a participant of the "Turistik Kamkor" fund, an agreement is concluded according to which the fund takes upon itself the obligation to export Kazakhstan tourists from abroad in case of unforeseen circumstances or bankruptcy of the tour operator. The contract is supported by a special certificate issued to the tour operator after the conclusion of the agreement. The system obliges the presence of a mandatory bank guarantee for the tour operator – 5,000 MCI, and the tour operator-charterer – 15,000 MCI.

So, for the export of citizens of the Republic of Kazakhstan who are tourists, a special account is created, which is formed from transfers – 0.5 MCI from each tourist product, formed by a tour operator or a tour operator chartered and sold by a travel agent to a citizen of the Republic of Kazakhstan.

The tour operator is obliged to give tourists a tour code - a certain number that will be on the site of the system administrator, and according to which you can get all the information not only about the tourist, but the tourist himself can get information on the tour and tour operator. With the help of a tour code, he/she can check whether the tourist product is in the register of sold tours and whether it is protected by the fund. If he/she found himself/herself in the register, then he can safely leave, knowing that he will be protected in a difficult situation.

If the company does not join the fund, this will be a violation of the current legislation. For this purpose, monitoring and spot checks will be carried out. According to the law, companies can be deprived of a license for tour operator activities in a judicial procedure.

Actions to protect the rights of citizens of the Republic of Kazakhstan in the field of outbound tourism include:

  • export of citizens of the Republic of Kazakhstan who are tourists, from the territory of the country (place) of temporary stay to the territory of the Republic of Kazakhstan by air, rail, road or water transport;
  • provision of accommodation (temporary residence) of citizens of the Republic of Kazakhstan, who are tourists, in a hotel or other place of placement for a period before the commencement of export to the territory of the Republic of Kazakhstan (if the period of forced waiting for export exceeds 8 hours – during the day time and more than 6 hours – at night time);
  • delivery of citizens of the Republic of Kazakhstan who are tourists from their location in the country of temporary stay to the point of export to the territory of the Republic of Kazakhstan;
  • catering of citizens of the Republic of Kazakhstan who are tourists (in case when the period of forced waiting for export is more than 4 hours).
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