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What to do if you are faced with corruption Printable version

Last update: 27.04.2021


If you have faced corrupt practices on the part of civil servants or have unwittingly witnessed illegal corrupt practices, you should contact the National Anti-Corruption Bureau (Anti-Corruption Service) in one of the following ways

  • in writing to the postal address: 010000, Nur-Sultan, 37 Seifullin Street, or to the territorial Departments of the place of residence;
  • through the online service of the e-government portal (electronic digital signature (EDS) is required);
  • through a single Call-center of the Anti-Corruption Service at the toll-free number 1424.

How allegations of corruption are dealt with

When an application is filed with the Anti-Corruption Service, it is registered in the departmental information system and then reviewed by the procedural officer and the management of the Service.

Then the application/appeal is ranked to Criminal (registration of the application in the CRB (Crime Record Book) or Non-Criminal.

If a report is defined as criminal, it is recorded in the Crime Record Book (CRB) and then the following happens:

  1. Referrals by territoriality and jurisdiction;
  2. Referrals to the relevant government body or official for jurisdiction;
  3. Registration and pre-investigation checks;
  4. Сharge-off (in the absence of an event or a criminal offence).

If the application is defined as non-criminal:

  • Messages  of a civil law character are returned to the applicant with appropriate explanations;
  • Complaints about acts or omissions of persons conducting pre-trial investigations are referred to the prosecutor's office.

In each case, the applicant is informed in writing of the decision taken.

Contact via Call-center - 1424

1424 Call-center advises citizens on the following issues:

  • anti-corruption measures;
  • admission to the anti-corruption service;
  • the status of applications and communications pending before the Anti-Corruption Service;
  • encouraging persons who report or otherwise assist in the fight against corruption to report a corruption offence;
  • other issues within the competence of the Anti-Corruption Service.

Receiving messages:

  • about corruption facts, including committed or about to be committed corruption offenses.
  • about Illegal actions (inactions) of Anti-Corruption Service employees;
  • with regard to obstruction of business activities;
  • on the wanted persons by the Anti-Corruption Service;
  • regarding the activities of the Anti-Corruption Service (feedback, proposals).

1424 Call-center work schedule

Weekdays and holidays - 9:00am-6:30pm, Saturday - 9:00am-1:00pm.

At night and on weekends, calls to the Call Center are recorded automatically.

Responsibility for knowingly providing false information about corruption offences

According to article 439 of the Code of Administrative Offences of the Republic of Kazakhstan:

Knowingly informing the anti-corruption body about the fact of a corrupt act of corruption entails a warning or a fine in the amount of 20 MSLs for individuals.

This action, committed repeatedly within a year after the imposition of an administrative penalty, shall entail a fine in the amount of 40 MCIs for individuals.

Incentives for those who report or otherwise assist in the fight against corruption

A person who reported a fact of corruption offense or who otherwise provides assistance in countering corruption is protected by the state and encouraged in the manner established by the Government of the Republic of Kazakhstan. 

The incentive in the form of a lump sum cash reward shall be set at the following amounts: 

  1. in administrative cases of corruption offences – 30 MCIs;
  2. in criminal cases of corruption crimes of minor gravity – 40 MCIs
  3. in criminal cases of corruption crimes of medium gravity – 50 MCIs
  4. in criminal cases involving serious corruption offences – 70 MCIs
  5. in criminal cases involving particularly serious corruption offences – 100 MCIs.

Incentives do not apply to persons who knowingly provide false information about a corruption offence and who are subject to liability.

Procedure for receiving requests

Applications of the physical person on a criminal offence can be oral and written or in the form of the electronic document.

A written application or an application in the form of an electronic document shall be signed by the person from whom it emanates, indicating information about the applicant.

The oral statement on a criminal offence is brought in the separate report of its acceptance which should contain data on the applicant, a residence or work place, and also about the document certifying its identity. The report shall be signed by the applicant and the official who accepted the application.

Oral statements made in the course of a pre-trial investigation or trial shall be recorded in the relevant record of the investigation or trial.

The message of the official of the state body and the statement of the legal person about a criminal offence are submitted in writing with the appendix of confirming documents and materials.

The applicant, except for an official of a state body, is warned about criminal liability for knowingly false denunciation, which is noted in the application or protocol, which is certified by the signature of the applicant.

In the absence of sufficient data indicating the signs of a criminal offense, statements and reports requiring audits and inspections of the authorized bodies to establish the signs of criminal offense, without registration in the Unified Register of Pre-trial Investigations within three days are sent for consideration by the authorized state bodies.

An anonymous report of a criminal offence cannot serve as a pretext to initiate a pretrial investigation.


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