While activation I’ve specified the number, but didn’t get SMS with code. Why?
You didn’t get SMS- message with code due to one of the reasons: not enough money on your balance, specified number is wrong or there is a technical error of operator. In the last case- please call to the Single contact-center (1414) in order to register occurred failure.
While entering IIN and password, there is an error on wrong entered information. What shall I do?
In order to enter mobile application you shall use the same data as for authorization on the portal of electronic government. May be your password contains capital letters or other symbols, check the correctness of entered data.
What shall I do, if while password restoring, a new password is sent to another (old) email which is not available?
In order to restore a password you need to register on Egov.kz portal using electronic digital signature (EDS), open “Personal office”, enter your current actual email in the right upper corner and after that choose the function "Forgot password?"
Why do I have to specify the number in order to use a mobile application?
Number of mobile phone should be specified for getting SMS/PUSH notifications from "electronic government", for example, notification on a new registered penalty for violation of traffic regulations, end of identity documents, driving license validity, ect.
May I use mobile application without EDS?
If you don’t have EDS you also may use mobile application. You will have an access to the Mobile personal office, mobile services (view of queuing for housing, verification of uniqueness of LLP name) and payments which are not to be signed by the electronic digital signature.
How to transfer EDS to the mobile phone?
If your telephone is on Android platform, you may download EDS on the phone as a usual file. Cable up a smartphone to the computer using USB-cable, open “My computer”, copy EDS (file with RSA-…..p12) on smartphone memory card.
If your phone is on iOS operating system, you need to do following actions in order to download the certificate:
Install iTunes program on your computer.
Cable up smartphone to the computer using USB.
Open iTunes and click «iPhone» «Programs» in the left upper corner.
Find mobile application E-Gov among the list of programs and add RSA-…..p12 file to the smartphone storage clicking the «Add file…» button.
What is the use of mobile application Egov.kz? for me?
New mobile application has been significantly changed unlike the previous version. New mobile application has the Mobile personal office, which contains your personal data, information on your registration address, real estate, automobile, registered penalties and ect. Available list of online services has been expanded. Further this list will be added with new services. Users get notifications of preventive nature in the form of push and sms. The map was developed in mobile application for searching nearest «State-owned corporation «Government for citizens» NJSC, notaries, kindergartens and other objects. Soon, the map will be supplemented with other socially significant objects.
I’m using an application for the first time. I’ve entered IIN, password, accepted user’s agreement, clicked the “Activate” button and nothing happens. What shall I do?
Described above problem is often caused by low Internet. Make sure you have stable Internet signal and continue activation. If your problem hasn’t been solved, call to the Single contact center 1414 for problem registration.
I have to enter login and password every time, what for?
Entry of login and password is required for security and protection of your personal data, as mobile application contains information on your documents, existing real estate, vehicle and other important personal information.
What is the cost of SMS with password while activation/entrance to the mobile application?
SMS for activation is paid one time in accordance with tariff of your mobile operator (usually it costs 7 KZT).
I have changed the number, how to change it in mobile application?
Change the number of cell phone attached to the mobile one.
Electronic digital signature
What is EDS and what is the purpose of it?
When obtaining any certificate in a paper form, we put our signature. Electronic document to get a legal force is to be signed as well. For this purpose- we use EDS. Electronic digital signature is an analogue of handwritten signature. It is not a scan version of your general signature, EDS contains digit symbols which keep all necessary information about its owner, for example IIN. EDS guarantees that the request or document which was signed by EDS in the process of data transfer was not changed and distorted. EDS is issued free of charge.
How and where EDS is issued?
To apply for obtaining of registration certificates of National Identification Center of the Republic of Kazakhstan (hereinafter NIC RK) is possible on www.pki.gov.kz web site in the «Get EDS key» section. Submitted application should be printed and provided within 30 calendar days to the public service Centers. When you get new ID cards you have an opportunity to use and save your EDS on them. Now your EDS will always be with you that will provide more mobility and protection. When you record EDS on your ID card you are able to get the services of electronic government at any public access point or through computer with an access to Internet by fitting ID to a card-reader. If you’ve lost your ID card you can be sure that your EDS is protected by special PIN-code (as in a bank card). One may record an EDS on ID card of a new form (with an electronic data storage devise) through the operators of Registration Centers, located in public service centers.
Since what age are the digital signature certificates to be issued?
Currently, in accordance with the assessment issued by lowers, a registration certificate of NIC RK is issued in the age of16 years.
EDS expiration date is – 1 year, after that it should be updated, but it’s not convenient. Why isn’t it possible to prolong it up to 4-5 years?
Currently, in accordance with international experience and existing technical requirements an EDS is decided to be valid during 1 year. But there is a short method to prolong already issued EDS via “personal account” on www.pki.gov.kz web site, in other words- you don’t need to visit «State-owned corporation «Government for citizens» NJSC. You may prolong it every year by this way. Main condition- prolong it before the expiration date.
Why isn’t it possible to get EDS not visiting «State-owned corporation «Government for citizens» NJSC?
We have repeatedly worked through the issue of procedure simplification, but weighing all "pros" and "cons", decided to keep the current procedure. To carry out the whole procedure of issuing an electronic signature via Internet is not advisable as the risk of compromise can be increased. Operator of the National certification center must be sure that the applicant personally applies for EDS obtaining. If the necessity of applicant’s personal visit of the National Certification center is excluded, attackers will be able to obtain a signature for you and use it for their own purposes - to send the request on your behalf to the state agencies and obtaining your personal information.
What is a private and public key?
Private key is used to generate electronic digital signature (EDS). To verify a digital signature, the public key is used that corresponds to the private key applied at computing the digital signature. Subject to usage of robust digital signature algorithm, no one can forge digital signature. NCA RK may not issue a certificate if an applicant does not have his/her private and public keys. Therefore, to generate them, NCA RK provides applicants with cryptographic information security facilities certified in the Republic of Kazakhstan (CISF, Cryptoprovider). To date, this has been implemented in the application submission procedure for obtainment of certificates at www.pki.gov.kz using Java. That is, once an applicant submits application for obtainment of certificate on the pki.gov.kz website, the generation of private and public keys takes place on his hardware (i.e. PC or a key information media). Upon identifying the applicant in CSC, NCA RK issues the respective certificate based on his/her public key.
On what hardware may the keys and certificates be stored
An applicant, when submitting application for certificate may choose between the following hardware as a storage place:
Your computer- in this case, the keys and certificates will be stored on hard disc or file systems of other personal computer’s devices as files protected with PIN code. The advantage of such storage place is that these files can be easily used, while its disadvantage is that there is a possibility of unauthorized copying of such files.
Kaztoken- in this case, keys and certificates will be stored on external media protected by PIN code. The advantage of such storage place is that private keys cannot be copied, while the disadvantage is that the media must be purchased for money.
ID card- when choosing this method, the keys and certificates will be stored on ID cards of citizens of the Republic of Kazakhstan with electronic media. The advantage of such storage place is that private keys cannot be copied, while the disadvantage is that there is the need to purchase card-reader for money.
E-Token – in this case keys and certificates will be stored on external media protected by PIN- code. The advantage of such storage place is that private keys cannot be copied while the disadvantage is that there is the need to purchase card-reader for money.
JaCarta – in this case keys and certificates will be stored on external media protected by PIN- code. The advantage of such storage place is that private keys cannot be copied while the disadvantage is that there is the need to purchase card-reader for money.
I submitted to CSC the required documents for obtainment of certificate, but the application status is still ”not confirmed by CSC operator”
«State-owned corporation «Government for citizens» NJSC operator must, when accepting the documents from user, confirm correctness thereof right away, or provide the justified denial of rendering the service. If within 2 days after submission of documents, your application’s status has not been confirmed by «State-owned corporation «Government for citizens» NJSC operator, you need to come to the «State-owned corporation «Government for citizens» NJSC where you submitted the documents so as to find out the cause.
How shall I check the status of my application for certificate issue?
On the pki.gov.kz website, you should select the section: “Status of the submitted application” and enter the reference number of the application you were given during On-line registration and click the “Check the application” button. With application status of “Processed by Certification Authority”, you can install you certificate by clicking the “Upload the certificate” button.
How shall I view the validity period of certificate recorded on ID card?
This information can be found in user’s personal office of NIC RK. In order to follow Personal office, open www.pki.gov.kz web site and click the «Personal office» button.
Must everyone have a personal EDS or one EDS is enough for the whole family?
Electronic digital signature is assigned personally to each citizen of the RK reaching majority age. Thereafter, all members of your family who are over 16 years and want to get the services of “electronic government” or services of other information systems must have an individual key, as EDS in accordance with the Law “On electronic document and electronic digital signature” is equal to handwritten signature.
How to prolong the certificate of old design (issued before 01.12.15)?
User of NIC RK may issue a new EDS via personal office of user on www.pki.gov.kz web site. This function is available to private persons and chief executive officer of a legal entity. Organization employees must apply again, confirm application by chief executive officer via his personal office, after that confirm application in «State-owned corporation «Government for citizens» NJSC.
I have lost my private key, what shall I do?
In this case, with a view to security, you need to go to the nearest Public Service Center and apply for revocation of your certificate. To obtain the new certificate, you need, in line with user guide, to re-apply for certificate and submit the required package of documents to the Public Service Center that had been indicated when submitting application.
How to revoke the certificate of NIC RK?
To revoke a certificate, please read the user guide as to capability of revocation through the “personal office” on pki.gov.kz website. Or you may come to the nearest Public Service Center and apply for revocation of your certificate.
Password error occur while entering personal office of NIC RK.
If a password has not been changed after obtaining an EDS- the default password to the file system: 123456, Kaztoken: 12345678, eToken PRO (Java, 72K), JaCarta: 1234567890 If you have changed the password, but forgot it, you need to pass the procedure of EDS obtaining again, as the NIC RK doesn’t save your passwords.
Is it possible for a legal entity to obtain digital signature certificate of NIC RK on ID card?
Digital signature certificates on ID cards are only issued to individuals. It is unavailable to legal entities due to the technical constraints of carrier.
I have registered LLP and as a chief executive officer I’ve got an EDS. May I use it for obtaining electronic certificates as an individual? Or I must apply for EDS issuance again?
Electronic digital signature of legal entity contains name of organization and business identification number and is used to obtain services for a legal entity. For personal use (obtaining certificates and others) EDS should be issued as for private person.
Submitting an application for certificate issuance from Linux operating system?
User guide on the www.pki.gov.kz official web site is a universal for all operating systems
Submitting an application for certificate issuance from MacOS X operating system?
User guide on the www.pki.gov.kz official web site is a universal for all operating systems.
Obtaining the electronic inquiries of the state agencies
Address inquiry and abstract from the pension, obtained from the portal are not accept in the banks-Temirbank, Alyansbank
Inquiries obtained from the “electronic government” portal has the legal power. Legitimacy of electronic inquiries assigned by the variety of laws of the Republic of Kazakhstan: “Of informatization”, “Of electronic digital signature”, also “Of the additions and changes entering to the some legislative acts of the Republic of Kazakhstan by the issuance of “electronic government’s” development. Particularly, in these laws disclosed the determination of “electronic inquiry” and determined that electronic documents , certified by the electronic digital signatures, equal by the jurisdiction force to the documents in paper media that are signed and stamped by state agency.
Besides by the regulated banks were confirmed the instructions of electronic documents checking and acceptance, according to which the bank employee by the unique number of inquiry and recipient’s data always may check, if the electronic document issued by the portal. If you anyway collided with misunderstanding by the bank employee, who refuses to obtain the electronic inquiry, please call to the all-day supporting service 1414.
Can I get the electronic inquiry for another person, for example for spouse?
“Electronic references of the place of residence” is available to get for a child, whose birth record act was registered not earlier than August 13, 2007. For a spouse is possible to get in case when record act of marriage registration was implemented after June 1, 2008.
For obtaining the electronic requirement, suppose, of the investor’s facilities moving (pension accruals) a user sending the request to the State Central Payments Fund , which he/she in obliged order sign with his/her EDS according to the Law “Of electronic document and electronic digital sign” appropriates to the resident of the Republic of Kazakhstan individually. I.e., to obtain an electronic inquiry you may only on your own name.
As far as the information on the electronic government portal confidential? I.e. also the web-sites and State safety Committee and FBI are incurred to the hacker’s attacks. I am interested in the security of information, which the “electronic government” portal keeping. May I confide to it?
“Electronic government” portal are not keeping the confidential data. Data that are necessary for electronic inquiries formation are keeping in the state data bases, state agencies’ informational systems. All of the “electronic government’s” infrastructural components functioning in the spheres of the single transport environment. Besides, it is impossible to get the data of the concrete person without his/her EDS, with the help of which request’s author’s identification on the “electronic government” portal is conducting.
All the electronic government components quarterly passing the checking of the correspondence to the informational security standards.
Payment of the fee for Traffic regulations violations
What is necessary for paying through the portal?
For obtaining the information of provided violations it is necessary to register on the portal , admonish the number of your driver license, administrative violation’s protocol, car’s and technical passport’s number to the fields of “Full name” and “IIN” has just entered the data of authorized user. For payment is necessary for violation payment card’s data.
How to get the list of unpaid violations?
You can get the list of unpaid violations by the five methods of search:
Searching of the violations by the driver’s license;
Searching of the violations by the car’s or technical passport’s number;
Searching of the violations by the protocol (upon this admonish the type, series and blank’s number;
Searching the violations upon the full name;
Searching the violations upon the IIN.
What is necessary to look through the violations that fixed up by the speedometer?
For looking through the violations that are fixed by the automatic speedometers , you need to admonish the number of the vehicle, technical passport’s number and choose the city from the represented list, where the violation was fixed.
With what payment card I can to pay for the violation?
For the payment for services, you need to have the payment card of any Kazakhstani banks Visa, Master Card, Maestro (Kazkomercbank), Visa Electron or the business account in Sberbank.
Under the payment for violation I received the message of the necessity of the additional safety code entering?
In the aims of safety of internet – transactions conducting by your bank on the payment card is established the additional safety code. Please, address to your Bank manager.
Under the payment I received the mistake with the code 51
Lack of the pockets on your payment card for the internet – transaction conducting. Recruit the financial resources and try to pay.
Under the payment for violation I received the mistake with 54 code
Your payment card’s validity term is admonished incorrectly. Check the trying, admonishing the right date details.
Under the payment for violation I received the mistake with the 57 code
By the bank that issued your payment card established the interdiction for internet-transactions. Call to your bank and pass the procedure of card initialization.
Under the payment for violation I received the mistake with 61 code
At that moment using the service of looking through the violations is possible for auto car’s owners of the following cities: Astana, Almaty, Aktau, Kyzylorda, Ust’-Kamenogorsk, Shymkent, Uralsk, Kostanay, Semey, Karagandy, Taraz, Petropavlovsk and Pavlodar.
Citizen of which cities may use the service of looking through the traffic rules violations that are fixed by the photo-video fixation systems?
In the aims of internet-transactions conducting by your bank were established the limits. Please, address to your Bank’s manager for the internet-payments limits increasing.
What is considered as the confirmation of the payment that conducted by the Portal?
By the results of conducted payment Portal forming the electronic bill. Admonished electronic bill is the same with document of paper media in accordance with the 1 item of 7 article of Law of the Republic of Kazakhstan №370 from 7 January 2003 “Of electronic document and electronic digital sign” and with the Law of the Republic of Kazakhstan from the May 8 2003 №412-2 “Of informatization”. Correspondence to the payment documents confirmed by the National bank of the Republic of Kazakhstan.
May any other person to pay the violation for me?
No, availed sum is allowed for payment only in case of getting information of own violations by the user own.
When to look through the traffic rules violations by the photo-video registration systems will be available for all the regions of the Republic of Kazakhstan?
The list of cities is increasing upon the including of regional Managements of road traffic police to the system of the violations registration via the photo-video fixations.
What is necessary for looking through the violations that were fixed by the speedometers?
For looking through the violations that were fixed by the automatic speedometers, you need to designate the vehicle’s and technical passport’s number and choose the city from the represented list, where the violation was fixed.
Submission of electronic application for marriage registration
Who may use the service «Submission of electronic application for marriage registration»?
Citizens of the Republic of Kazakhstan may get the service «Submission of electronic application for marriage registration» on the portal of electronic government if: -both future spouses have not been married before and do not have children; -both future spouses are registered on the Portal and have EDS.
What should be paid into attention while applying for marriage registration?
While applying for marriage registration on the Portal, please pay attention to the following:
- notes, specified on the service page, i.g. on the page where you can read the service description;
- while filling data, pay much attention to the section «Surname of APPLICANTafter», i.g. future spouse may enter surname of the second spouse if he/she wants to change it;
- if you want to pay for the service through the portal, select payment purpose code on the payment page «КНП 910 – Generally established order» and click the «Next» button, then select «КНП 911- Accrued (calculated) liabilities into a budget».
How much should one pay for service fee? Which bank card is available to pay for this service?
Service fee is 1 MCI. In order to pay state fee, you need to have a payment card of any Kazakhstan bank VISA, VISA Electron, MasterCard, Maestro cards of all banks, American Express only for the clients of «Kazkommertsbank» JSC, Altyn only for the clients of «National bank of Kazakhstan» JSC.
While payment for the service using payment card I’ve got a message on necessity to enter additional security code
For security reasons, there is a security code on your payment card, Please, contact your Bank manager.
How to get the service «Submission of electronic application for marriage registration», if the first spouse has paid, but the second one see a message "pay for the service"?
Try to do the following:
1) Open a history
2) Click the number of service with the "Pay" status. Applicant’s form will be displayed.
3) Click "Next". When you proceed the next page you will see "The service is paid" sign.
4) Click "Next" again. You will proceed to signing page.
5) Sign your request. After that it will be sent to the second applicant.
After submission an application for marriage registration does one get a confirmation document about request acceptance?
When your request is processed by the information system Civil Registry Office, you will get a notification in your personal office with indication of time and place of marriage registration.
Within what time will I get a notification on time and place of marriage registration?
Notification will be sent the next working day after the Applicant №2 will confirm the request of the Applicant №1, sent to the information system Civil registry office.
Is it possible to apply for marriage registration if one of the applicants has temporary residence registration?
State registration of marriage is carried out in any registering authority on the territory of the Republic of Kazakhstan at will of future spouses.
While submission of application is it possible to select registration date by yourself?
No. Registration date is specified by the Civil registry office person.
Is it possible to revoke an application for marriage registration submitted through the portal of «electronic government»?
One of the applicants has to apply for revocation to the civil registry office in a paper format.
MyPay - сервис мобильных платежей
Что такое MyPay и какие дает возможности это мобильное приложение?
MyPay.kz — казахстанский сервис мобильных платежей, предоставляющий возможность оплаты в счет различных поставщиков услуг в режиме реального времени при помощи мобильного телефона с использованием банковской карты. Безопасность платежей гарантируется процедурой строгой аутентификации.
С помощью приложения MyPay.kz уже сегодня можно оплачивать услуги более 50 компаний, включая сотовую связь, Интернет, телевидение, коммунальные услуги и штрафов за нарушение ПДД. Полный список поставщиков услуг для всех регионов Казахстана находится здесь.
В настоящее время сервис доступен для абонентов казахстанских операторов мобильной связи ТОО «Кар-Тел» (ТМ Beeline, DOS), АО «Kcell» (ТМ Kcell, Activ), ТОО «Мобайл-Телеком Сервис» (ТМ Tele2, neo).
В чем преимущество мобильного платежа MyPay?
Экономия времени и денежных средств.
Все операции осуществляются из единого приложения.
Пользоваться услугой может держатель карт любого банка Казахстана.
Низкая комиссия за платеж.
Оплата производится в режиме реального времени.
Сервис работает круглосуточно не зависимо от режима работы банков и платежных касс.
В отличие от других подобных проектов не нужно вводить коды и номера, достаточно выбрать услугу из списка в меню приложения (мидлета) на мобильном телефоне.
Безопасность Ваших средств.
Удобство и простота в проведении платежей.
Ваш мобильный телефон превращается в мобильный платежный инструмент, к которому привязана ваша банковская карточка.
Что нужно для того, чтобы использовать сервис MyPay.kz?
Для пользования сервисом необходимо иметь: сотовый телефон с номером любого казахстанского оператора, положительный баланс на счете телефона, а также установленное на телефоне приложение MyPay.kz и банковская карточка любого казахстанского банка. Банковская карта должна быть открыта для платежей в Интернете.
Прежде всего, проверьте в своем банке, открыта ли ваша карта для операций в Интернете. Список телефонов справочной службы всех казахстанских банков вы найдете прямо сейчас на сайте сервиса, на странице MyPay.kz в Facebook либо на оборотной стороне присоединяемой к сервису банковской карты. Специалисты банка подскажут вам, что необходимо сделать, чтобы открыть карту для интернет-платежей.
Откуда скачать приложение MyPay.kz?
Для совершения платежей на мобильный телефон скачивается мобильное приложение с:
- с сайта wap.mypay.kz;
- c сайта www.mypay.kz;
- а также представлено во всех магазинах мировых производителей для смартфонов под операционными системами WindowsMobile, App Store для iPhone, для телефонов Nokia и Androd Market и в ближайшее время под Windows Phone.
Как оплатить штраф за нарушение ПДД с помощью мобильного сервиса MyPay.kz?
Казахстанский сервис мобильных платежей с банковской карты MyPaykz дополнен возможностью оплаты штрафов за нарушение ПДД.
Для того чтобы осуществить оплату, необходимо в интуитивно понятном меню мобильного приложения выбрать в «Республиканских» платежах из списка поставщиков услуг позицию «Штрафы ГАИ».
Для удобства использования предусмотрено два варианта оплаты штрафа за нарушение ПДД: найденного по номеру водительского удостоверения, а также по данным протокола нарушения. Подробнее…
HandyPay - сервис мобильных платежей
Что такое HandyPay и как я могу использовать это мобильное приложение?
HandyPay — это персональная платежная система в вашем мобильном телефоне, используя которую, Вы можете оплачивать административные штрафы за нарушения правил дорожного движения.
Для использования мобильного приложения, пользователю необходимо загрузить и запустить приложение, ввести персональный пароль, установленный при подключении к HandyPay. Далее, пользователю необходимо перейти в раздел «Платежи», «Платежи в бюджет», где ему предоставляется выбор оплаты услуг, таких как «Штраф ПДД по водительскому удостоверению», «Штраф ПДД по протоколу».
Если пользователь выбрал оплату штрафа по водительскому удостоверению (ВУ), появится поле для ввода ВУ. После того, как пользователь введет данные реквизитов в форму ввода (серия и № ВУ), ему необходимо отправить запрос на получение сведений о нарушениях. Затем отправить запрос на оплату выбранного нарушения.
Если пользователь выбрал оплату штрафа по протоколу, появится поле для ввода данных протокола. После того, как пользователь введет данные реквизитов нарушения в форму ввода (серия бланка, номер бланка, тип, дата), ему необходимо отправить запрос на получение данных. Затем отправить запрос на оплату.
Для подтверждения платежа, мобильное приложение Handy Pay отображает код подтверждения, который необходимо ввести в поле ввода. В случае успешного выполнения обмена сообщениями с банком, мобильное приложение отображает на экране результат исполнения платежа в виде СМС уведомления.
Что входит в стоимость обслуживания при оплате через HandyPay?
В стоимость обслуживания входит: комиссия банка, стоимость двух СМС сообщений и затраты на использование интернета, списываемые с баланса мобильного телефона, в зависимости от тарифа сотового оператора.
Как воспользоваться мобильным приложением HandyPay?
Достаточно загрузить приложение Handy Pay, и использовать свой мобильный телефон в качестве платежного терминала. Оплата осуществляется с вашего банковского счета.
Кто является пользователями данного сервиса HandyPay?
Пользователем HandyPay могут стать абоненты всех, без исключения, операторов сотовой связи Республики Казахстан. Для подключения к системе HandyPay пользователю необходимо являться клиентом АО «Альянс банк».
Как подключиться к HandyPay?
Для подключения к системе HandyPay пользователю необходимо обратиться в любое отделение АО «Альянс банк», при себе необходимо иметь удостоверение личности, заключить договор на подключение к системе HandyPay, а в случае отсутствия счета необходимо заключить договор на его открытие.
Что необходимо сделать после подключения к HandyPay?
Для упрощения процедуры загрузки приложения, отправьте на короткий номер 2588 сообщение с текстом MIDLET, в ответ, на ваш телефон будет отправлено сообщение, содержащее ссылку для загрузки приложения. Достаточно просто перейти по полученной ссылке и загрузить HandyPay Mobile на свой телефон. Для более подробной информации пройдите по ссылке http://www.handypay.kz/Page.aspx?fld=JavaMidlet.
Что является выходным документом - подтверждением о произведенном платеже через HandyPay?
Выходной формой завершения платежа является СМС уведомление, которое сохраняется в сообщениях в мобильном приложении. В случае необходимости пользователь, то есть клиент банка, может обратиться в отделение банка для запроса выписки о проведенном платеже через HandyPay.
Какие дополнительные услуги можно оплатить, используя мобильное приложение HandyPay?
Дополнительно к оплате штрафов ПДД, пользователь может произвести оплату по счет-заявке за услуги Портала «электронного правительства», осуществлять денежные переводы и прочие платежи: сотовая связь, коммунальные услуги, кабельное ТВ и т.д.
Payment of taxes on the portal of electronic government
Which taxes can be paid on the portal of electronic government?
How to pay with the use of personal account in Sberbank of Russia?
While payment by personal bank account one should enter personal account number on the page of payment gateway and sign payment order with own electronic digital signature (EDS).
What amount of commission is charged while payment through «Sberbank JSC accounts»?
100 KZT regardless of amount of payment.
Payment for the “Kazaktelecom” JSC services
Who can pay for the connection services of “Kazaktelecom” JSC?
To pay the services of “Kazaktelecom” JSC only an Individuals can.
Which regions may use this service?
Payment possibility for the connection services can all the abonents of “Kazaktelecon” JSC from all cities and regions.
Is the commission subtracting under the payment for the “Kazaktelecom” JSC’s services?
Is not subtracting.
If the sun that admonished in the field “Recommended sum for the payment” is not corresponded to the necessary.
If the sun that admonished in the field “Recommended sum for the payment” is not corresponded to the necessary, it is necessary recommend for user to call to the Call-center of Kazaktelecom by the “160” number.
Payment for utility services
What is required to pay for utility services via the portal of electronic government?
Firstly, to get information about the existing debts on utility services, you need to:
- register on the portal of electronic government;
- know the number of personal account (7 digits are specified in receipt).
With the use of this number, the portal finds information in the system on operator’s current debt.
In order to pay the debt data of payment card is required.
Residents of what cities are able to get this service?
Payment for utility services is available only for physical persons of Astana and Almaty cities.
While payment of debt I’ve got a message on necessity to enter an additional code
For safety of internet- transactions conduction your bank has installed an additional security code on payment card. Please, contact a manager of your bank.
Which payment cards are available to pay for utilities of a single financial settlement center?
Payment for utilities can be realized by holders of following payment cards- MasterCard, Visa, American Express of all banks.
What amount of commission is charged by «Kazkommertsbank» JSC for the transaction?
Commission - 100 KZT regardless of transaction fee amount
Where can I find the terms of payment for utility services debts?
After you entered the number of personal account in «STEP 1. Personal account», the next window « STEP 2. Receipt» follows, where the terms of debt payment are specified in the left bottom corner.
What is the difference between payment procedure via egov.kz portal and payment in bank departments?
Advantages of payment via the portal are following:
- unlike bank receipt which can be lost, electronic receipt can always be found on the portal in «Personal account» «History of payment» section, and if desired, can be saved and printed;
- opportunity to make payment not coming out of the house, office and even when staying in other region of the RK.
Note, that payment procedure via the portal as well as payment in bank departments guarantees the delivery of payment to the recipient.
After I’ve finished payment procedure and enter the account number again, the already paid debt is displayed again. Why?
While entering a personal account, user of portal gets a receipt, which is processed one time per month. Update of receipt is realized in the beginning of month (as a rule, from the 10th day of each month). The fact of payment is automatically saved in personal account in «History of services payment» section
What is the day of debt payment for utility services?
The day, when user pays for utility services on the portal, that is the actual day of cash withdrawal by the bank from payment card.
May I pay for utility services for someone else?
Yes, you may pay for utilities for other user of the portal. To do that, you need to know the number of his/her personal account. Therewith, note that electronic receipt will be saved in your personal account «History of services payment» section.
Within how many days service provider receives payment?
Payment is processed within 5 working days.
Where the funds on personal account are delivered after the payment? Within what time debt is deleted from the system?
- after you confirmed withdrawal of specified amount from personal account for utilities, notification on payment is sent to a single financial settlement center of Astana and Almaty cities.
- after payment for utility services via the portal of electronic government, payment is processed within 5 working days and delivered to the service of single financial settlement center of housing management. After that, a balance of payment is realized before the 10th day of the month, after the reporting one.
How to know, when payment is made, while searching of Personal account the next time will such information as “Personal account had been already paid” be displayed?
While repeated information request on personal account debt user will get a receipt which was processed for a current year, that is until the end of month.
What to do if a debt was not paid off within one month?
In such cases one should contact the information service for re-calculation. Therewith, payer should print confirmation document on payment of service (electronic receipt, receipt) and submit upon confirmation request into a base of single financial settlement center.
Registry of the acceptance to Minister
What is necessary to register for minister’s online–acceptance?
Log in the portal на портале (if you visited the portal firstly, it is necessary to register).
To get acquainted with the timetable of the state agency’s first manager’s acceptance
To register to the acceptance, after admonishing then necessary date, also «State-owned corporation «Government for citizens» NJSC, which you convenient to visit for leading the video conference.
To visit «State-owned corporation «Government for citizens» NJSC in admonished in the notification time. The notification will be delivered to the electronic address that admonished by you.
Advantages of the service “Online appointment to the minister”
Residents from the remote regional centers not always may come to the regional managements of the state agencies of the Republic of Kazakhstan (further SA) for solving your problems and occurred questions. Today we have a possibility to address to the managers of the SA in the mode of videoconference (VC). For this will be necessary to register on the portal of electronic government and order online service.
What is occur as the confirmation of the registry for online – acceptance?
Notification of an application submission, date, time and locality of VC leading, which is received to the admonished personal electronic address of the service recipient. Or refusal, the reason of which obliged to admonished in the notification.
Within what time the notification sends of the registry for online – appointment to the minister?
Within 1 day.
In what cases for you may be to refuse in online-appointment?
Since the moment of the service start over were fixed the cases when the service recipients were addressed to the inappropriate state agency or the question was assigned incorrectly. It is necessary to expound the question’s (problem’s) essence and mainly to admonish your personal address, to that within a day will be sending the notification.
What should be prepared in order to get the service “Assignment of allowance for child birth?”
One should provide the name of bank account for transferring of child birth allowance (a “Special Account” is to be opened for this service). It is necessary to know the name of account type in the bank and if it doesn’t match- reassign it to the «Special Account», where state center for pension payments transfer child birth allowance. After that, try to get the public service on the portal of electronic government again. While applying for receiving a child birth allowance, please adhere the following sequence: - Log in (personal office of spouse); - While filling an application you need to enter the spouse’s data (IIN and ect); - EDS of spouse; - special bank account.
Composite service «Child birth» - why and for whom is intended?
Using this service you will be able to apply for obtaining a child birth certificate, obtain one time allowance for child birth and put child on a waiting list to kindergarten.
The purpose of composite service is a simplification of service obtaining procedure: Services popular in every day life (such as apartment purchase, child birth, opening a company and ect.) are unified in one composite service. It means that you may get all necessary information in one window. All unified services are interconnected. Individual identification number of a child obtained in the first service will automatically be used in all following services. Composite service is intended for parents who have not registered the birth of their newborn child in the Civil registry office.
Note: The service is available in pilot mode only in Astana city.
State registration of the right on real property
What does the “Your IIN is not corresponding with the right stating documents’ owner” mistake mean?
This mistake appears when the service recipient was attempted from his page to conduct the payment to the budget tax for the owner’s (relative’s, familiar’s and etc.) real estate’ rights state registration. In such case, it is necessary to implement the payment for the person to which the owner is admonished.
Can you describe in details Order of state rights registration on real estate?
Order of the state registration fixed by the 20 item of the Law “Of state registration of the rights on real estate”
1. State registration of the real property rights implements in the following order:
1) documents acceptance, that were admonished by the 21 item of the current Law of State registration”;
2) checking the documents that were represented for the state registration, including the checking of the legislation of implementing the transaction and (or) other jurisdictional facts (jurisdictional structure), that are the bases of appearance, changing, completion of the rights (titles encumbrance) or other objects of state registration on the correspondence to the applicable legislation.
Data of technical and identification characteristics of real estate object that are necessary to the state registration of the real estate rights, registration agency getting from the correspondent state informational system;
3) entering of the records to the registration bulletin of implemented registration or the refusal or the state registration abeyance, in cases that envisaged by the current Law;
4) commitment of the inscription on the document of entitlement of implemented state registration;
5) issuance of the document of entitlement with the mark of implemented registration or the document of the refusal or the state registration suspension by the bases that are envisaged by the current Law and also issuance the certificate of state registration in cases that are envisaged by the legislative acts of the Republic of Kazakhstan.
1-1. In cases when the rights (rights encumbrance) appear or suspending on the base of contract that is certified in notary order implements the electronic registration.
2. Electronic registration of the real estate rights implements in the following order:
notary after the contract’s certifying:
with written agreement of the rights holder submits the electronic copy of document of entitlement that is certified with his/her electronic digital signature through the single notary informational system to the informational system of the power cadaster registry;
informing the real estate acquire:
of unique number of the document of entitlement, appropriated by the single notary informational system;
of the sum of gathering in accordance with the tax legislation of the Republic of Kazakhstan;
in cases of real estate proprietor release from the tax payment for the state registration of real estate rights scanning the document confirming the right on inurement;
sends to the informational system of the right cadaster:
electronic addresses of the contract participants in the Internet web, under the occurrence;
electronic copy of the document confirming the person’s liberation from the payment tax for the real estate state registration;
rights holder or its executed representative pays for the state registration through the payment gateway of “electronic government” (further EGEG) by any method that is admonished by the executive agency that implements the managing in the sphere of informational system development with the obliged admonishing payer’s of state registration for real estate own data and unique number of the document the of the establishment.
After realization the payment for the real estate rights registration, the bill’s requisites (unique payment code, payment receiver’s n name, budget сclassification’s code, regulated banks’ or organization’s name that implements the separate types of banking operations, payer’s data, which includes his/her identification number, sum of tax, date of payment, unique number of the document of entitlement) keeping in the EGEG in the form of electronic bill and directing to the informational system of rights cadaster;
Checking in the power cadaster’s informational system , and under the necessity on EGEG the occurrence of electronic bill that confirms the payment for the state budget tax for real estate’s state registration, payment tax completeness and the document’s of entitlement unique number’s correspondence that is admonished in electronic bill and electronic copy of the document of entitlement;
implements the activities that are envisaged by the 2) and 3) sub items of the current article’s 1 item under the conditions of confirmation in informational system of power cadaster the payment for the state registration for real estate or of the exemption from the tax payment;
directs the notification of the implemented registration or of the refusal or state registration’s discontinuation by the bases that are envisaged by the current Law in the single notary informational system, and also under the occurrence on the contract’s participants’ electronic addresses;
prints in paper media the document of entitlement, notification of implemented registration or of the refusal or discontinuation of state registration and electronic bill that confirms the payment for the budget tax for the real estate’s state registration, for keeping in registration affair.
Issuance of the abstract of the incorporated rights on real estate to the Individual
Absence of the real estate in the address field
Checking with the user the address absence in the reference (addresses may be as in the general reference so inside in the region, for example in Saryarka, Almaty, Esil, and also inside searching the address).
In inquires of the incorporated rights on real estate issues on the data of RAC (registry addresses’ code)
In inquires of Real estate registration after the address admonishing in the text document, RAC admonishing in digital significance in accordance with the Law of the real estate’s state registration (article 1, items 11 and 21-1, art. 18, item 3, art. 24, item 4, art. 26 , item 2). Data of the amendments to the Law were entered to the Law from 21.07.2011.
In some inquires RAC is not transmitted, so the «State-owned corporation «Government for citizens» NJSC have not synchronize yet the addresses from the Real estate registration state data base and address register, these works «State-owned corporation «Government for citizens» NJSC leading into the commissions execution of the President’s Administration upon the conformation the addresses from the Real estate register data base and from informational system.
Inquiry’s validity term. Data that containing in the informational services forms are invalid on the moment of issuance according to the “Rules of information submission from the power cadaster”.
Issuance of the inquiry of Individual’s real estate’s absence (occurrence).
Where this inquiry/notification/abstract is required?
For state programs under the flat obtaining, for the rental housing, regulated banks and others.
In the “Rights holder” column owner’s data are not admonished
According to the 1 item of 17 article of the Law “Of real estate rights registration”, data that discloses the information of citizen (personal data) and other rights holders, except for the data identificating the rights holder (name, surname, first name and Individual’s date of birth, name and legal entity’s registry number), are cannot be submitted. In this case, if the “electronic government” portal’s user is not a real estate owner, the owner’s date in the “Rights holder” column will not be reflected.
Validity terms of inquiry of Individual’s real estate’s absence (occurrence).
Data that are containing in the form of informational services are invalid on the moment of the issuance according to the “Rules of information submission from the power cadaster”.
By the user is registered the real estate’s object that are not pertained to him
This mistake interfaced with the fact that the user with the same name occurs, but whose IIN is absent. User need to address to the Justice department upon the place of residence with such an issuance after that this Justice department must to submit the issuance to the Justice department upon the place of real estate object’s registration of IIN assumption with the same IIN. After the IIN assumption to the user with the same II the problem will be disposed.
What is required to register an individual entrepreneur, private notary, private bailiff, advocate?
Applicant should be citizen of the RK and have electronic digital signature (EDS). Order of registration:
Log in or register on the portal.
Fill all fields of electronic request.
Pay registration fee, it’s possible to do online on the portal of electronic government.
Sign request with EDS.
In order to register, applicant should not be previously registered as an individual entrepreneur, private bailiff, notary, advocate.
Applicant should have own real estate or registration at the place of residence. The code of state revenue authority is selected in the directory according to registration address at the place of residence or at the place of applicant’s real estate registration.
Is the service on registration of IP available in all RK regions?
The service is available in all RK regions.
What is required to get a patent by individual entrepreneurs to apply a special tax regime?
Applicant must be a citizen of the RK and meet following requirements:
Registration on the portal of electronic government;
How to get the service “State registration of legal entities, and record registration of their branches and representative offices”?
Log in on the portal or register
Fill in the fields of electronic request with admonishing the necessary data.
Sign the request with EDS. Upon the occurrence of founders, additionally required to sign the request by the founders EDS.
Who is able to get the service?
Citizens of the RK. Citizens of other countries, persons without the citizenship (in case of IIN occurrence). Legal entities (residents of the RK).
In case if the founder is not the citizen of the Republic of Kazakhstan
In current case it is necessary to get the residence permit, where IIN is admonishing, as a citizen of other country in internal affairs agencies of the RK. After the IIN assumption it is necessary to get an EDS and sign the request on the “Electronic government” portal.
How the inquiries in PDF format look: inquiry of the registered legal entity, filiation or representative
In abstract is admonishing the BIN, name of the legal entity, place of accommodation, data f of the manager and founders, type of activity.
How it is necessary to admonish the name of organization?
Organization’s name is necessary to admonish without the admonishing to the organizational-right form (LLP) and without quotes.
In case if the user wishes the organization’s name admonishing in English (or Kazakh) in the inquiry of legal entities State registration
Corresponding to the 38 article of the Civil Code of the RK, a legal entity’s name including its name and admonishing on the organizational-right form. Admonishing in the name of organizational-right form is compiling in the State and Russian languages. Legal entity’s name admonishing by an applicant independently. Dependently to that how the name was admonished (in state, Russian and English languages will be admonished the name in inquiry.
How it is possible to admonish a micro district 7 (and other) in the address of rental real estate?
In current moment it is a possibility under the choosing of rental real estate’s address, to admonish a micro districts. For user it is necessary to choose a micro district in “Street” field, then press the button of street name and admonish the number from the list.
The message is going “the checking by the black base”. What does it mean?
In accordance with 11th item of the Law “About state В соответствии со статьей 11 Закона «State registration of legal entities, and record registration of their branches and representative offices» is going the checking of the founders and managers on the taking part in inactive legal entities. Thus, according to the admonished article, the refusal of legal entity’s registration is incurring, if an Individual, that is a founder (participant) and (or) manager of legal entity, so he is occur as a single founder (participant) and (or) manger of an inactive legal entities.
If under the legal entity’s registration, a user wants to pay for the state budget tax by a streamlined declaration (КНП 930-931)
Since 2015, the subjects of small and medium entrepreneurship are free from the payment for state tax for the legal entity’s state registration.
“101” mistake under the legal entity’s registration
“101” mistake appears in case when a user submitted the request for legal entity’s registration, but the request is not processed yet.