FAQ Printable version

You can view information on vaccination after going through two stages of vaccination in the «e-Gov mobile» application by going to the «Digital documents» service in the document «Electronic passport of vaccination». In the absence of a document, after passing two stages of vaccination, you should click on the «Update» in the upper right corner of the list page in the «Digital documents» service.

After passing two stages of vaccination you can view information on vaccination in the «e-Gov mobile» application by going to the «Digital documents» service in the document «Electronic passport of vaccination».

Electronic vaccination passport contains information about the citizen, about the type of vaccine, batch, medical organization and the dates of vaccination (the passport is formed after passing all stages of vaccination).

The portal e-Gov does not have a service for giving the vaccination statements. A certificate can be obtained from the medical organization where vaccination was performed.

At the moment, this functionality is not provided. You can contact the polyclinic you need to get vaccinated by pre-registering by the phone number of the polyclinic.

The name of the medical organization and the time of vaccination can be viewed in an SMS-message, as well as in the e-Gov personal account on the service receipt page.

Electronic vaccination passport is available only with a smartphone and the «e-Gov mobile» app preinstalled on it.Скрытый текст...

It is necessary to contact the medical organization to which the application for vaccination was sent.

SMS-messages are sent if there is a mobile number in the database of mobile citizens. If there is no phone number in the databases, the SMS will not be received.

You should click on the «Update» in the upper right corner of the list page in the «Digital documents» service.

You should apply to contact-center 1414 and register your inquiry.

In the absence of a document, after passing two stages of vaccination, it is necessary to click on the "Update" button in the Digital Documents service. Or you need to contact the medical organization where you received the vaccine.

Digital documents are generated based on data obtained from the government agencies` information systems.

1. National ID
2. Driving license
3. Certificate of birth
4. Certificate of marriage
5. Certificate on change of surname, name, patronymic
6. Certificate of divorce
7. Result of PCR test for COVID-19
8. Student ID
9. Diploma
10. Pensioner ID
11. Kandas certificate
12. Vehicle registration certificate
13. Social ID
14. Vaccination passport

Since 16 years old after obtainment of the national ID.

To date, a user can provide access to his/her digital documents through generated QR or short code, which enables other information systems connected to the service to open a copy of digital document in a software and use the copy for service delivery.

There is a capability to use digital documents to obtain public services in CSC branches.

• The Law of the Republic of Kazakhstan “On Informatization”  as of November 24, 2015 No. 418-V;
• Order of the Minister of Digital Development, Innovations and Aerospace Industry as of September 28, 2020 No. 352/NK “On approval of Rules for generation, verification and use of electronic documents with application of digital socuments service”. Registered in the Minisatry of Justice of the Republic of Kazakhstan as of Spetember 30, 2020 No. 21329;
• The Law of the Republic of Kazakhstan“On Electronic Document and Digital Signature” as of January 07, 2003 No. 370.

In case if a document was lost or stolen, you cannot use digital documents. If there is no copy in paper than a digital copy is not valid. You need to re-issue a document. 

A generated document cannot be removed.

• check whether all the vaccination stages have been undergone. The passport appears after all the stages; 
• refresh the digital documents section;
• a digital document might not be yet generated by the information system of Ministry of Health of RK. It will appear after being generated.

For the Digital Documents service, a photograph is received out of the state database of individuals, while for the driving license it is taken from the database of MIA of RK.  

A diploma appears after being digitized by a university and after being transferred from the information system of Ministry of Education and Science of RK to Digital Documents service. 

All the data is taken from the database of Ministry of Labour and Social Protection of Population of RK.

Data about users is kept and obtained from the state database of individuals. Check data in the database.

A photo can only be changed in case of national ID re-issuance as a photograph is uploaded from the state database of individuals or in case with driving licenses, a photo is uploaded from the database of MIA RK. 

When you undergo 2 stages of vaccination, the vaccination passport will appear in Digital Documents service in eGovMobile app.

A photo can only be changed in case of national ID re-issuance as a photograph is uploaded from the state database of individuals.

The eGov mobile app makes it easier to register a new user.

After completing biometric identification, you will immediately:

• receive a digital signature
• be registered in Mobile Citizens Database (MCD)
• be registered on e-Gov Portal (egov.kz).

Follow:

1. Click “Register” button on the authorization page;
2. Digital ID page will open, enter your phone number, verification code from SMS and register in Digital ID;
3. Complete video identification, allow eGov mobile to access your ID data and phone number.
4. After successfully confirming your identity, you need to enter the answers to verification questions: your national ID number and date of birth, then click “Continue” button
5. “Issuance of Digital Signature” page will open. Fill in your e-mail and enter a password for digital signature (this password will also be a password for a Personal Account on e-Gov Portal, if you have not registered in Personal Account before), then click “Continue” button
6. In a new page, click “Continue” button
7. After successful registration, install a quick access code for the app and bind Face ID/Touch ID.

You can log in to eGov Mobile app:

- using digital signature, if there is a valid digital signature.

- using one-time password if you have registered in MCD (Mobile Citizens Database).

Learn more about registration here. 

Sending and receiving SMS from short number 1414 is free-of-charge.

When you log in using one-time password, you will be able to view your profile, mobile services and payments that do not require signing with digital signature (pursuant to service delivery standards). When you log in using digital signature, the full functionality of the app will be available.  

If you have an Android phone, you can upload digital signature to your cell phone as a regular file using a USB cable. Connect your smartphone via a USB cable to your computer, go to "My computer" where removable media will be displayed, then copy digital signature (files with AUTH, RSA -.....p12) to the smartphone's memory card.

If you have an iOS phone, follow these steps to download the certificate:

1. Install iTunes on your computer.

2. Connect your smartphone to your computer using a USB cable

2. Go to iTunes, click the device button, then click "Shared files".

3.In the list on the left, select eGov mobile.

4.Click "Add", select digital signature files that you want to transfer, then click "Add".

If you do not have digital signature, you can still use the mobile app by logging in to the app using a one-time password (registration in MCD is required). Without digital signature, you will have access to your personal account (certain sections), services and payments that do not require signing with digital signature.

You can change your mobile phone number in eGov Mobile app, on the e-Gov Portal (www.egov.kz) or in СSC.  Log in to eGov Mobile app using digital signature, go to your Profile, and change your phone number in the contact information section. Confirm the number change with an SMS code that will be sent to the specified number. Sign the application with a quick access code, or fingerprint, or Face ID. You can also change your mobile phone number in your personal account on the e-Gov Portal.

You can log in to the egov.kz website by scanning the QR code in the app. Also, by scanning the QR code, you can get access to viewing a third-party document in the Digital documents service. The eGov Mobile downloads a document to which access has been allocated by requesting services from government agencies of the Republic of Kazakhstan.

A user providing access to his/her digital documents, just needs to go to "Digital documents" to open the desired document and click "Open access", and then a unique QR code will be generated and be available for one-time scanning by a third party within 5 minutes (default) with the option to extend scan access within 30 minutes.

All actions related to request or familiarization by third parties of documents are recorded in the history of personal account (hereinafter – PA) on e-Gov Portal (in notifications of eGov Mobile app) of user who viewed a document and in the PA of user who granted access to view a digital document (by scanning QR code).

You can also sign services using a QR code. To sign up for the service on the egov.kz with the help of a QR scanner on eGov mobile, you scan the QR code on the egov.kz, as a result, you get a service on the electronic government portal.

When obtaining any certificate in a paper form, we put our signature. Electronic document to get a legal force is to be signed as well. For this purpose- we use EDS. Electronic digital signature is an analogue of handwritten signature. It is not a scan version of your general signature, EDS contains digit symbols which keep all necessary information about its owner, for example IIN. EDS guarantees that the request or document which was signed by EDS in the process of data transfer was not changed and distorted. EDS is issued free of charge.

To apply for obtaining of registration certificates of National Identification Center of the Republic of Kazakhstan (hereinafter NIC RK) is possible on www.pki.gov.kz web site in the «Get EDS key» section. Submitted application should be printed and provided within 30 calendar days to the public service Centers. When you get new ID cards you have an opportunity to use and save your EDS on them. Now your EDS will always be with you that will provide more mobility and protection. When you record EDS on your ID card you are able to get the services of electronic government at any public access point or through computer with an access to Internet by fitting ID to a card-reader. If you’ve lost your ID card you can be sure that your EDS is protected by special PIN-code (as in a bank card). One may record an EDS on ID card of a new form (with an electronic data storage devise) through the operators of Registration Centers, located in public service centers.

In order to refuse the circulation of paper information carriers as potential sources of distribution of the COVID-19 coronavirus, we inform about the launch of a project that provides the possibility of obtaining registration certificates of the National Certification Center of the Republic of Kazakhstan for individuals and legal entities by remote identification, without visiting «State-owned corporation «Government for citizens» NJSC. To familiarize yourself with the receipt procedure, you need to follow the link: https://egov.kz/cms/en/services/pass_onlineecp.

According to Article 14 of the Law of the Republic of Kazakhstan dated January 7, 2003 N 370 “On electronic document and electronic digital signature” a registration certificate is issued to a person who has reached the age of 16 in accordance with the procedure established by the authorized body in the field of informatization

EDS validity period – 1 year applies only to the file system. If the EDS keys are written to protected media (ID card, Kaztoken, Etoken, Akey, JaCarta), the validity period will be 3 years.

Private key is used to generate electronic digital signature (EDS). To verify a digital signature, the public key is used that corresponds to the private key applied at computing the digital signature. Subject to usage of robust digital signature algorithm, no one can forge digital signature. NCA RK may not issue a certificate if an applicant does not have his/her private and public keys. Therefore, to generate them, NCA RK provides applicants with cryptographic information security facilities certified in the Republic of Kazakhstan (CISF, Cryptoprovider). To date, this has been implemented in the application submission procedure for obtainment of certificates at www.pki.gov.kz using Java. That is, once an applicant submits application for obtainment of certificate on the pki.gov.kz website, the generation of private and public keys takes place on his hardware (i.e. PC or a key information media). Upon identifying the applicant in CSC, NCA RK issues the respective certificate based on his/her public key.

«State-owned corporation «Government for citizens» NJSC operator must, when accepting the documents from user, confirm correctness thereof right away, or provide the justified denial of rendering the service. If within 2 days after submission of documents, your application’s status has not been confirmed by «State-owned corporation «Government for citizens» NJSC operator, you need to come to the «State-owned corporation «Government for citizens» NJSC where you submitted the documents so as to find out the cause.

You need to select the section "Checking request status”" on the website pki.gov.kz, enter the application number that was generated when submitting an EDS for the issue and click on the button "Search". If the status of the application is “Registration Certificates are Issued””, you can install your registration certificates (certificates) by setting a password and clicking on the “Upload certificate” button.

For guidance on checking application status and installing registration certificates, please visit https://pki.gov.kz/docs/guides_eng/fl/#checking-the-application-status-and-installing-registration-certificates.

This information can be found in user’s personal account of NIC RK. In order to follow personal account , open www.pki.gov.kz web site and click the «Personal Account» button.

Electronic digital signature is assigned personally to each citizen of the RK reaching majority age. Thereafter, all members of your family who are over 16 years and want to get the services of “electronic government” or services of other information systems must have an individual key, as EDS in accordance with the Law “On electronic document and electronic digital signature” is equal to handwritten signature.

The user of NCA RK can re-issue the EDS through his personal account (www.pki.gov.kz) using the valid EDS keys of the user of the NCA RK. Individuals and legal entities can re-issue EDS keys through their personal account, with the exception of users who have received EDS keys according to the template "IS Treasury - Client" and "SSL certificate".

In case of re-issuance of EDS keys through a personal account, the provision of documents to the Population Service Center is not required.

If the term of registration certificates has expired, it is not possible to reissue the EDS keys through your personal account.

Link to instructions for reissuing EDS keys:

https://pki.gov.kz/docs/guides_eng/lk_fl/#digital-signature-keys-renewal (for individuals)
https://pki.gov.kz/docs/guides_eng/lk_s_ul/#digital-signature-keys-renewal (for legal entities)

In this case, with a view to security, you need to go to the nearest Public Service Center and apply for revocation of your certificate. To obtain the new certificate, you need, in line with user guide, to re-apply for certificate and submit the required package of documents to the Public Service Center that had been indicated when submitting application.

To revoke a certificate, please read the user guide as to capability of revocation through the “personal account” on pki.gov.kz website. Or you may come to the nearest Public Service Center and apply for revocation of your certificate.

Reference to the instructions for revoking EDS keys: https://pki.gov.kz/docs/guides_eng/lk_fl/#digital-signature-keys-revocation

If a password has not been changed after obtaining an EDS- there is no default password for the file system, the user sets it himself, Kaztoken: 12345678, eToken PRO (Java, 72K), JaCarta: 1234567890 If you have changed the password, but forgot it, you need to pass the procedure of EDS obtaining again, as the NIC RK doesn’t save your passwords.

Digital signature certificates on ID cards are only issued to individuals. It is unavailable to legal entities due to the technical constraints of carrier.

Electronic digital signature of legal entity contains name of organization and business identification number and is used to obtain services for a legal entity. For personal use (obtaining certificates and others) EDS should be issued as for private person.

For obtaining the electronic requirement, suppose, of the investor’s facilities moving (pension accruals) a user sending the request to the State Central Payments Fund , which he/she in obliged order sign with his/her EDS according to the Law “Of electronic document and electronic digital sign” appropriates  to the resident of the Republic of Kazakhstan individually. I.e., to obtain an electronic inquiry you may only on your own name.

In order to get information about the fines you need to register on the Portal and request the service "Search and payment of administrative fines and fines for traffic violations". Further, the portal will provide an opportunity to choose the method of fine search: by IIN or name and date of birth. When both methods are selected, the user data will be displayed automatically.
Payment of the fine also requires payment card data.

You can make a payment:

- by means of second-tier bank cards (Visa, Master Card, Maestro, Visa Electron);
- payment by debiting the phone balance (available for Beeline and Activ subscribers);
- payment by means of an application form, which can be paid through the resources of Kaspi Bank JSC;
- payment through the Kazpost wallet.

In the aims of safety of internet – transactions conducting by your bank on the payment card is established the additional safety code. Please, address to your Bank manager.  

Lack of the pockets on your payment card for the internet – transaction conducting. Recruit the financial resources and try to pay.

Your payment card’s validity term is admonished incorrectly. Check the trying, admonishing the right date details.

By the bank that issued your payment card established the interdiction for internet-transactions. Call to your bank and pass the procedure of card initialization.

At that moment using the service of looking through the  violations is possible for  auto car’s owners of the following cities: Astana, Almaty, Aktau, Kyzylorda, Ust’-Kamenogorsk, Shymkent, Uralsk, Kostanay, Semey, Karagandy, Taraz, Petropavlovsk  and Pavlodar.

By the results of conducted payment Portal forming the electronic bill. Admonished electronic bill is the same with document of paper media in accordance with the 1 item of 7 article of Law of the Republic of Kazakhstan №370 from 7 January 2003 “Of electronic document and electronic digital sign” and  with the Law of the Republic of Kazakhstan from the May 8 2003 №412-2 “Of informatization”. Correspondence to the payment documents confirmed by the National bank of the Republic of Kazakhstan.

No, availed sum is allowed for payment only in case of getting information of own violations by the user own.

For looking through the violations that were fixed by the automatic speedometers, you need to designate the vehicle’s and technical passport’s number and choose the city from the represented list, where the violation was fixed.

In this case, the receipt must be presented to the state body, the employees who imposed the fine will enter the fine payment information.

Yes, you can do that, also within the reduced production procedure (50% off the fine specified) the one could pay the fine within a 7 days period of the charge date.

According to Articles 810, 811 of the Code of the Republic of Kazakhstan "On Administrative Offenses":

• If there is administrative offense and the offender has been identified by the authorized person the last initiates an administrative procedure, explains the person committed the offense his right to pay the fine of the fifty percent from that specified in the sanctions article of the Special part of the Code, within a seven days period.
• The authorized person who drew up the protocol hands in a copy of the administrative offense protocol to the person with the issuance of a receipt of the established form.

If the administrative offense recorded by the certified special technical monitoring and measuring means and devices that operate automatically, the person is entitled to pay fifty per cent of the specified fine within a seven days period from the date of the prescription delivery containing the receipt of the established form therewith.

If the one does not agree with the administrative offense fee imposed by the state body, according to Art. 826-1 of the Code of the Republic of Kazakhstan "On Administrative Offenses" a written application shall be filed to the state body that imposed a sanction, with a copy of the identity card attached along with the documents supporting the offense had not been committed.

In accordance with Article 61 of the Code of the Republic of Kazakhstan "On Administrative Offenses", the person charged with administrative offense fee has to pay the fine within a year from the deadline of administrative offense performance. In one year the information about administrative fines is discarded from the database of the Committee in an automatic manner, there is no need to apply to the state authorities.

For consistent delivery of the prescription text messages cellular communication network numbers are used which were entered in the Mobile Citizens Database of the “Electronic Government” web portal egov.kz. The SMS-notification of the prescriptions are received at the cellular communication numbers of the vehicle owners (owners) through the number 1414.

The SMS-notification of the fines sent by the internal affairs bodies to the cellular network numbers not provided by the vehicle owners on the egov.kz and the sender of those SMS notifications is not the official number 1414 are just for the informational and reference purposes only.

Thus, if the cellular number of the vehicle owner is specified on eGov.kz, in accordance with paragraph 4) of the 4-1 Article 743 of the Code of the Republic of Kazakhstan "On Administrative Offenses", the prescription is considered duly delivered with the corresponding text message.

Citizens of the Republic of Kazakhstan may get the service «Submission of electronic application for marriage registration» on the portal of electronic government if:

- both future spouses are registered on the Portal and have EDS.

Service fee is 1 MCI. In order to pay state fee, you need to have a payment card of any Kazakhstan bank VISA, VISA Electron, MasterCard, Maestro cards of all banks, American Express only for the clients of «Kazkommertsbank» JSC, Altyn only for the clients of «National bank of Kazakhstan» JSC.

For security reasons, there is a security code on your payment card, Please, contact your Bank manager.

When your request is processed by the information system Civil Registry Office, you will get a notification in your personal account with indication of time and place of marriage registration.

Notification will be sent the next working day after the Applicant №2 will confirm the request of the Applicant №1, sent to the information system Civil registry office.

State registration of marriage is carried out in any registering authority on the territory of the Republic of Kazakhstan at will of future spouses.

No. Registration date is specified by the Civil registry office person.

One of the applicants has to apply for revocation to the civil registry office in a paper format.

Viewing individuals’ taxes payments to be made and paying them

Residents from the remote regional centers not always may come to the regional managements of the state agencies of the Republic of Kazakhstan (further SA) for solving your problems and occurred questions. Today we have a possibility to address to the managers of the SA in the mode of videoconference (VC). For this will be necessary to register on the portal of electronic government and order online service.

Notification of an application submission, date, time and locality of VC leading, which is received to the admonished personal electronic address of the service recipient. Or refusal, the reason of which obliged to admonished in the notification.

Within 1 working day.

Since the moment of the service start over were fixed the cases when the service recipients were addressed to the inappropriate state agency or the question was assigned incorrectly. It is necessary to expound the question’s (problem’s) essence and mainly to admonish your personal address, to that within a day will be sending the notification.

One should provide the name of bank account for transferring of child birth allowance (a “Special Account” is to be opened for this service). It is necessary to know the name of account type in the bank and if it doesn’t match- reassign it to the «Special Account», where state center for pension payments transfer child birth allowance. After that, try to get the public service on the portal of electronic government again. While applying for receiving a child birth allowance, please adhere the following sequence: - Log in (personal account of spouse); - While filling an application you need to enter the spouse’s data (IIN and ect); - EDS of spouse; - special bank account.

Citizens of the RK. Citizens of other countries, persons without the citizenship (in case of IIN occurrence). Legal entities (residents of the RK).

In current case it is necessary to get the residence permit, where IIN is admonishing, as a citizen of other country in internal affairs agencies of the RK. After the IIN assumption it is necessary to get an EDS and sign the request on the “Electronic government” portal.

In abstract is admonishing the BIN, name of the legal entity, place of accommodation, data f of the manager and founders, type of activity.

Organization’s name is necessary to admonish without the admonishing to the organizational-right form (LLP) and without quotes.

Corresponding to the 38 article of the Civil Code of the RK, a legal entity’s name including its name and admonishing on the organizational-right form. Admonishing in the name of organizational-right form is compiling in the State and Russian languages. Legal entity’s name admonishing by an applicant independently. Dependently to that how the name was admonished (in state, Russian and English languages will be admonished the name in inquiry.

In current moment it is a possibility under the choosing of rental real estate’s address, to admonish a micro districts. For user it is necessary to choose a micro district in “Street” field, then press the button of street name and admonish the number from the list.

In accordance with 11th item of the Law “About state В соответствии со статьей 11 Закона «State registration of legal entities, and record registration of their branches and representative offices» is going the checking of the founders and managers on the taking part in inactive legal entities. Thus, according to the admonished article, the refusal of legal entity’s registration is incurring, if an Individual, that is a founder (participant) and (or) manager of legal entity, so he is occur as a single founder (participant) and (or) manger of an inactive legal entities.

Since 2015, the subjects of small and medium entrepreneurship are free from the payment for state tax for the legal entity’s state registration.

1. Log in to the portal.
2. Enter the IIN.
3. Select a region.
4. Choose the population service center (PSC) you are planning to visit.
5. Purpose of the visit.
6. Date of the visit.
7. Time of the visit.

If the applicant’s phone number is registered in the mobile citizen’s database, a SMS notification of the successful queue reservation at the PSC will be received by the phone number owner.

You will be informed about the reservation ("The queue reservation was successful").

(The electronic queue pre-reservation is allowed to do one time a day).

The citizen has to come to the PSC at the appointed time, and if s(he) is late, s(he) will be in the general queue without the pre-scheduled arrangement.

Upon arrival at the PSC, the one shall receive an electronic queue slip at the slip issuing terminal by clicking on the "Reservation" button. By typing the IIN, the terminal will issue an electronic queue slip, according to which you will be received at the appointed window within the 30 minutes time.

The citizen should wait until the slip number on the electronic queue board lights up and go to the PSC operator window. (If the citizen arrives on time, then (s)he will not wait for a long time in the line).

The pensioners and persons with disabilities do not need to reserve a queue at the population service center, as there is a separate "Preferential window" for them.

The applications for the passports, identity cards to the citizens of the Republic of Kazakhstan are submitted and the results are produced through:

1. The state corporation;
2. The Web-portal of the "electronic government" (the portal): www.egov.kz – for the exchange of the identity document, receipt of a new type of the documents according to the new production technology.

A passport of the citizen of the Republic of Kazakhstan, an identity card of the citizen of the Republic of Kazakhstan is issued by the authorized state body at the place of permanent residence registration of the individual, as well as his actual place of residing or staying in the following cases:

• The change of the passport and (or) identity card in connection with the loss thereof;
• The expiration of the validity period;
• The change of the surname upon conclusion (dissolution) of marriage;
• The unsuitability for further use;
• The modification of the documents according to the new production technology;
• Receiving a passport of the citizen of the Republic of Kazakhstan for the first time on the basis of the identity card of the citizen of the Republic of Kazakhstan;
• Receiving a passport and (or) identity card of the citizen of the Republic of Kazakhstan for the first time by the minor children on the basis of a birth certificate.

1. Register and log in on the portal http://egov.kz
2. Go to the section "Citizenship, migration and immigration" → "Passport and identity card of the Republic of Kazakhstan"
3. Select a public service and go to the "Order service online" button.
4. Fill out the application and sign it with the EDS (electronic digital signature). Attach the following documents to the application:

• A photography (see the requirements for a photo)
• A signature specimen (see the requirements for a scanned signature image).

5. If necessary, pay the state fee for the service provision.
6. In your personal account (in the section "History of services received"), read the notification about the processing status of your application, which will be received within the specified time.

* Through the portal, the service can be obtained only in case of the exchange of the identity document with the new production type document. In other cases (including payment for the priority receipt of the documents), the service is provided only at the PSC or at the  authorized body.

If applying by the service recipient in person (for the children and citizens recognized by the court as legally incompetent by their legal representatives (parents, guardians, and trustees) with the submission of documents confirming the powers of representation):

1. The receipt of payment of the state fee for the document (the persons exempt from paying the state fee in accordance with Article 622 of the Tax Code submit the supporting documents);

• pay the state fee for the identity card
• pay the state fee for the passport

2. Two photographs of the size 3.5 x 4.5 centimeters corresponding to the age of the service recipient at the time of filling out the form;

One of the following documents:

3. The birth certificate (if receiving the identity card upon reaching the age of 16, if receiving the passport at the age under 16) and the identity card of one of the parents (for the identification of the person identity and confirmation of the child's citizenship). A notarized statement of consent from the foreigner parent for the child to receive the identity documents of the citizen of the Republic of Kazakhstan (if the child was born outside the Republic of Kazakhstan and the citizenship of the parents differs, one of whom at the time of the birth of the child was the citizen of the Republic of Kazakhstan and both parents at that time had a permanent place of residence outside the Republic of Kazakhstan);
4. passport of the citizen of the Republic of Kazakhstan (when exchanging the passport, missing the identity card of the citizen of the Republic of Kazakhstan);
5. identity card of the citizen of the Republic of Kazakhstan (when exchanging the identity card of the citizen of the Republic of Kazakhstan, missing the passport of the citizen of the Republic of Kazakhstan or receiving it for the first time);
6. a certificate of the acquired citizenship of the Republic of Kazakhstan of the established form, issued by the internal affairs bodies (when receiving documents in connection with the acquired citizenship of the Republic of Kazakhstan);
7. a certificate for return issued by the foreign missions of the Republic of Kazakhstan (if missing the passport of the citizen of the Republic of Kazakhstan who was temporarily abroad);
8. a written statement in a free form (when applying for the restoration of the identity card and (or) passport lost, change of nationality, set data with amending the birth record) or a notification coupon from the criminal prosecution body that accepted the statement about the theft or loss of the identity card and (or) passport as a criminal offense.

The applications are submitted and the results are produced:

1. for the citizens of the Republic of Kazakhstan through:

• the service provider in the non-profit joint stock company "State Corporation" Government for Citizens "(the State Corporation);
• the web portal of "electronic government" (the portal): www.egov.kz;

2. for the foreigners and stateless persons permanently residing in the Republic of Kazakhstan through the service provider in the State Corporation;
3. for the foreigners and stateless persons who have received a refugee status through the service provider.

1. Log in to the portal and click on the "Order the service online" button.
2. Fill out the application and sign it with the EDS (electronic digital signature) or SMS password (be sure to be registered in the mobile citizen’s database). It is necessary to obtain consent from the owner of the premises, confirmed by the EDS (if the applicant is not the owner of the premises). It is necessary to obtain consent from the co-owners of the premises, confirmed by the EDS (if the applicant is not the only owner of the premises).
3. In the personal account (in the section "History of services received"), read the notification about the processing status of the application, which will be received within the specified time.

If applying by the service recipient in person (for the children and citizens recognized by the court as legally incompetent by their legal representatives (parents, guardians, and trustees) with the submission of documents confirming the powers of representation):

1. A document proving the identity of the owner of the premises - for the person identification (a personal presence of the owner of the premises is mandatory) and his consent for permanent or temporary registration.
2. To confirm the right of the owner (tenant) of the premises for the registration, the service provider by the IIN of the owner of the premises and by the district of the premises, or by the IIN of the owner of the premises and the Registration Address Code receives the information about the owner from the information systems, confirming the roots of title for the premises, provided for by the Law of the Republic of Kazakhstan dated 16 April 1997 "On the housing relations";
3. An application for the registration submitted by the leadership of the organization (institution) (when registering in the buildings and premises used for the residence (stay) of the people);
4. The identity document (children of the age of 14 years old – a birth certificate and passport of the citizen of the Republic of Kazakhstan (if any) - for person identification.
5. The citizens of the Republic of Kazakhstan who have arrived from outside the republic for the permanent residence in the Republic of Kazakhstan – shall provide a passport (in case of the loss or expiration of the passport - a certificate for the return) a document confirming deregistration from the country of the previous residence, or a certificate of the statelessness issued by the competent authority of the country of previous residence.

In the absence of the document confirming deregistration from the country of previous residence, and of the certificate of statelessness, a citizen shall be registered at the place of temporary stay (residence) for the period of the discovery (receipt) of one of the documents from the country of previous residence.

The eGov mobile app makes it easier to register a new user.

After completing biometric identification, you will immediately:

• receive a digital signature
• be registered in Mobile Citizens Database (MCD)
• be registered on e-Gov Portal (egov.kz).

Follow:

1. Click “Register” button on the authorization page;
2. Digital ID page will open, enter your phone number, verification code from SMS and register in Digital ID;
3. Complete video identification, allow eGov mobile to access your ID data and phone number.
4. After successfully confirming your identity, you need to enter the answers to verification questions: your national ID number and date of birth, then click “Continue” button
5. “Issuance of Digital Signature” page will open. Fill in your e-mail and enter a password for digital signature (this password will also be a password for a Personal Account on e-Gov Portal, if you have not registered in Personal Account before), then click “Continue” button
6. In a new page, click “Continue” button
7. After successful registration, install a quick access code for the app and bind Face ID/Touch ID.

The validity period of the EDS keys received in the eGov Mobile application is 1 year.

When reissuing the EDS, the EDS key must not be expired.
 
Step 1. Go to the Profile

Step 2. Select the "My EDS",

Step 3. Click on the "Re-issue the EDS",

Step 4. A new window "Enter your details" will be opened.

Step 5. Make sure to fill in all the fields (email, region/town and password)

Step 6.Send a request for the EDS re-issue

Step 7. Sign the request using the Touch ID or PIN code.

Step 8. On the request page, set the EDS by clicking on the "Install the EDS" button.

The applications are submitted and the results are produced through the:

1. "Specialized Population Service Center" (SPSC);
2. web portal of "electronic government": www.egov.kz (the portal), you can get a driver's license service through the e-government portal in case of the exchange of the driver's license, the expiration of the validity date, the change of the last name, first name and patronymic name, the theft or loss.

1. Log in to the portal and click on the "Order the service online" button.
2. Fill out the application and sign it with the EDS (electronic digital signature). Attach a photo (the photo requirements) and a signature specimen (requirements for a scanned signature image) to the application. When paying the state duty for the service provision, it is necessary to choose a tax authority at the location of the specialized "PSC".
3. In the personal account (in the section "History of services received "), read the generated electronic application, which must be submitted to the specified registration examination division or to the NJSC State Corporation "Government for the Citizens". In the section "History of the services payment" - with an electronic cheque of the payment of state duty for the issuance of a driver's license, you must print it.

1. Identity card (for identification of person);
2. Medical certificate and its copy
3. Payment of the state fee;
4. Certificate of the course completion and its copy (except for the case of self-study).
5. Visit the NJSC “State Corporation “Government for the Citizens” or the registration examination division at the address indicated in the electronic application for the person identification by employees of the internal affairs bodies. You must have with you:
6. The identity document;
7. The existing driver's license for the exchange.

NJSC "State Corporation" Government for the Citizens "(the State Corporation) - for appointing social benefits for the disability (if the person has been established a degree of general disability at the time of application), for the loss of a breadwinner, for the loss of a job (if there is a certificate of registration as an unemployed), for the loss of income due to the pregnancy and childbirth, the adoption of a newborn child (children) and for the taking care for a child upon his reaching the age of one and a half years.

The web portal "electronic government" www.egov.kz (the portal) - when appointing the social benefit for the loss of job, for the loss of income and for the taking care for a child upon his reaching the age of one and a half years.

The applications are submitted and the result is produced:

1. through the service provider;
2. through the local executive bodies of the districts in the city, of the cities of district significance, the governor’s offices of the rural areas, settlements, rural districts;
3. through the State Corporation;
4. through the portal.

For the state registration of the child birth, the parents or other interested persons, no later than three working days from the child birth date of, submit an application for state registration of the child birth to any registering authority, local executive bodies of the districts in the city, the cities of district significance, governor’s offices of the rural areas, settlements, rural districts or the State Corporation in writing at the request of the applicant, or electronically through the portal.

1. Log in to the portal and click on the "Order the service online" button.
2. Fill out an application and sign it with an EDS (electronic digital signature) or using an SMS password (be sure to be registered in the mobile citizen’s database).
3. In the personal account (in the section "History of services received"), read the notification about the processing of your application, which will be received within the specified time.
4. Visit the Civil status acts registration at the time specified in the notification, and have:

• The original medical birth certificate;
• the original marriage certificate;
• the original mother's ID;
• the original father's ID.

1. An application.
2. A document proving the identity of the parents or of a representative by a notarized power of attorney (for identification of the person);
3. A copy of the marriage (matrimony) certificate of the parents (when registering the act outside the Republic of Kazakhstan and in the absence of information in the IS Civil Status Acts Records);
4. A notarized power of attorney, if the service recipient's representative applies.
5. Foreigners and stateless persons additionally provide:
6. A foreigner permanently residing in the Republic of Kazakhstan presents a residence permit of the foreigner in the Republic of Kazakhstan.
7. A stateless person permanently residing in the Republic of Kazakhstan presents a certificate of a stateless person with a note of the internal affairs bodies of the Republic of Kazakhstan about the registration at the place of residence.
8. A foreigner or stateless person temporarily staying in the Republic of Kazakhstan presents the identity document issued by the competent authorities of the country, wherein the citizen is a foreigner or the states of permanent residence of the stateless person and a notary certified translation of the text in the Kazakh or Russian languages.
9. The accuracy of the translation of the text of the documents proving the identity of the foreigner, a stateless person, can be attested in a diplomatic mission or consular office or in the foreign policy department of the state of which the foreigner is a citizen, or the state of permanent residence of the stateless person.
10. The application for state registration of the birth of a child who has reached one year or more is additionally accompanied by a medical birth certificate (if it is not available in electronic form).

The applications are submitted and the result is produced:

1. through the service provider ;
2. the local executive bodies of the districts in the city, the cities of district significance, governor’s offices of rural areas, settlements, rural districts
3. through the portal.

The marriage registration applicant must:

1. Log in and go to the "Order the service online" button.
2. Fill out the application. In the application, indicate the IIN of the spouse, and select the registration department of the LEB where the marriage will be registered.
3. Sign the application with the EDS (electronic digital signature) or SMS password (be sure to be registered in the mobile citizen’s database).
4. Receive the confirmation of the application submission by the spouse. The application can wait for confirmation no more than 48 hours, then it is canceled.
5. The person confirming the marriage registration application must:
6. Log in and select a request awaiting the signing in the "History of services received" section.
7. Fill out an application and sign it with the EDS (electronic digital signature) or SMS password (be sure to be registered in the mobile citizens database).
8. Make a payment by clicking on the "Pay" button on the page of the "electronic government" Payment Gateway. 
9. Sign the application with the EDS (electronic digital signature) or SMS password (be sure to be registered in the mobile citizens database).  

Apply to the Governor’s office of the rural area, settlement, rural district (the governor’s office of the rural district) if there is no the Center at the place of residence.

Yes, through the web portal of "electronic government": www.egov.kz (the portal).

1. Log in to the portal and click on the "Order the service online" button.
2. Fill out an application and sign it with the EDS (electronic digital signature) or using an SMS password (be sure to be registered in the mobile citizen’s database).
3. In your personal account (in the section "History of services received"), read the notification about the processing of your application, which will be received within the specified time.

Through the web portal "Electronic government" (the portal):

How to get the service online:

1. Log in to the portal and click on the "Order the service online" button.
2. Fill out the application and sign it with the EDS (electronic digital signature).
3. In your personal account (in the section "History of services received"), read the notification about the processing of your application, which will be received within the specified time.

Yes, through the web portal of "electronic government" www.egov.kz to obtain information on the appointment of pension payments.    

NJSC "State Corporation" Government for the Citizens "(the State Corporation) - for appointing social benefits for the disability (if the person has been established a degree of general disability at the time of application), for the loss of a breadwinner, for the loss of a job (if there is a certificate of registration as an unemployed), for the loss of income due to the pregnancy and childbirth, the adoption of a newborn child (children), and taking care for a child reaching the age of one year old.