Answers were provided to the following questions: "Why the 'Family' section disappeared from the eGov Mobile app?", "How to correct the erroneous data about children?", "What is the deadline to add a child in order to get payments from the National Fund?", and "What if there is no data about children in the personal account?".

I can't find the "Family" section in the eGov Mobile app, what should I do?

- The "Family" section of the eGov Mobile app has been removed for the convenience of citizens. Now, all data can be viewed in the Digital Documents section, divided into subsections: "My documents", "Family" and "Other documents".

What should I do if the eGov Mobile app displays incorrect data about children?

- Open a digital document where an error was found.

Find three dots in the upper right corner and click there.

Select "Report an error".

The "Update data about children" service will open, where you need to fill-in the fields, attach a birth certificate and sign an application. The period of consideration is from 2 to 5 working days.

What is the deadline to add a child to get payments from the National Fund if the data is not available in the eGov Mobile app?

- The absence of data about a child in the eGov Mobile app does not affect assignment of payments from the National Fund. You can apply for data correction at any convenient time.

Data about children disappeared from the personal account of the egov.kz portal, what should I do?

- Data about children should be checked in the Digital Documents section of the eGov Mobile app. Data is displayed from a single source.

What should I do if data about children is not displayed in the eGov Mobile app?

- Click "Add a child" button in the "Family" section of the Digital Documents service. The "Update data about children" service will open, where you need to fill-in the fields, attach a birth certificate and sign an application. The period of consideration is from 2 to 5 working days.

Where can I view data about my children if I have no eGov Mobile app?

- Data about your children is available in the Digital Documents section of popular banking applications. It is also recommended to download and register in the eGov Mobile app.