A new feature has been implemented on the elicense.kz portal to notify users about the expiration of their permits and licenses. The system now automatically sends SMS notifications to users 30 days prior to the expiration of their documents. This allows users to prepare in advance and avoid potential delays in their activities.

Previously, users had to monitor the expiration dates of their permits and licenses on their own. The new notification service improves the efficiency of using public e-services, allowing users to take action to renew their documents in advance without delays or interruptions to their activities.

The automatic SMS notifications are available only for services involving permits and licenses that have a defined expiration date. Messages are sent from the short number 1414 via the e-Government SMS Gateway.

Example message: “Dear user, your permit/license No. (unique ID number) will expire in 30 days. Check your personal account for more details.”

NOTE! Please note: SMS messages are official notifications from the elicense.kz portal.

Please note that messages are sent to the phone number the user provided when submitting their application. The phone number is first verified using the data validation service with the Mobile Citizens Database (MCD). This allows users to keep their permits and licenses up to date on the elicense.kz portal.

Besides SMS notifications, the portal offers public services that provide for the re-issuance of permit documents in a proactive format. The process is carried out automatically, without the involvement of government agencies and without any additional actions required from the user. Proactive re-issuance is applied in cases where key information about the license holder changes, such as a change of full name or the organization’s name. These services include: 

• State registration of pesticides;
• Certification of producers of original and elite seeds, as well as seeds of the first, second, and third reproductions, and entities engaged in seed distribution;
• Issuance of an environmental impact permit for Category II facilities;
• Issuance of an environmental impact permit for Category I facilities;
• Inclusion or exclusion of software and electronic industry products in the Trusted Software and Products Register.

The new capability was implemented thanks to the joint efforts of the Public Services Committee under the Ministry of Artificial Intelligence and Digital Development of the Republic of Kazakhstan and National Information Technologies JSC.